Quality Supervisor Telecom Experince

IES Communications; Tempe (AZ); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Full benefits after 30 days

Direct hire position

Job summary

IES Communications in Tempe, Arizona is looking for a Quality Supervisor to lead a team of Quality Training Specialists. You'll be responsible for establishing quality standards and ensuring compliance across all business units. The ideal candidate will have strong leadership and quality management skills, alongside at least three years of training experience.

Offering full benefits after 30 days, this full-time direct hire role is essential for maintaining the company’s high standards.

Qualifications

• Minimum of three years of training experience or a related role.
• Minimum of five years of project-management experience in telecommunications or related field.
• Working knowledge of arithmetic, algebra, geometry, and their applications.

Responsibilities

• Oversee a team to execute quality training activities.
• Establish company quality procedures, standards, and specifications.
• Mentor team members in achieving professional goals.

Skills

Leadership

Quality management

Project management

Communication skills

Analytical skills

Teamwork

Microsoft Office Proficiency

Education

High School diploma or equivalent

BICSI trainer certification (preferred)

Tools

Microsoft Project

Power tools

Job description

Job Summary

The Quality Supervisor oversees a team of Quality Training Specialists to execute activities required to meet IES training and quality standards.

Job Duties and Responsibilities

• Work closely with the Quality Manager to establish company quality procedures, standards, and specifications for all business units.
• Define and train quality procedures to the team and operations staff.
• Review reports prepared by the team to ensure customer requirements are met.
• Ensure that manufacturers’ specifications are met.
• Proactively look for ways to reduce waste and increase efficiency.
• Set up and maintain controls and documentation procedures.
• Monitor performance by gathering relevant data and producing data and recommendations.
• Make suggestions for changes and improvements and how to implement them.
• Use relevant quality tools to help managers and other staff understand how to improve the business.
• Monitor the team to confirm we are working as effectively as possible.
• Serve as a customer advocate.
• Mentor team members to achieve professional and personal goals.
• Other duties as assigned.

Compensation: Minimum USD $110,000 per year; maximum USD $135,000 per hour.

Qualifications

• High School diploma or equivalent.
• Minimum of three (3) years of training experience or a related role.
• Minimum of five (5) years of project‑management experience in telecommunications, electrical or a related technical or construction field.
• Preferred BICSI trainer certification.
• Demonstrated knowledge of job costing, job planning, quality management, safety training, and contract administration.
• Working knowledge of arithmetic, algebra, geometry, and their applications.
• Knowledge of numerical and statistical analysis.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint and MS Project).
• Working knowledge of instructional design and adult learning theory practice (preferred).
• Experience with construction processes such as bid process, project management, delegation, and financial aspects.
• Ability to lead and work as part of a team.
• Skill in determining the kind of tools and equipment needed for the job.
• Licensing: BICSI Technician certification preferred.
• Willful ability to travel within branch and regional territories as needed (estimated 50% travel).

Physical and Mental Requirements

• Operate as a team member of management.
• Strong verbal and written communication skills.
• Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude.
• Self‑motivated, positive approach, professional, and capable of leading others in project process improvement.
• Must be able to climb ladders, use hand and power tools, and lift up to 50 pounds.
• Able to read, write, and give oral presentations effectively.
• Must be able to interpret blueprints and other project documents, including specifications, reporting, and quality requirements.
• Regular attendance is mandatory; non‑standard work schedule may be required.
• Must meet company minimum driving standards.

Benefits

Full benefits available after 30 days of employment. Full‑time, direct hire position.

EEO Statement

IES is an Equal Employment Opportunity Employer. Minorities, Women, Gender Identity, Sexual Orientation, Individuals with Disabilities, and Protected Veterans are encouraged to apply. IES prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. Retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES will provide reasonable accommodation for individuals protected by applicable federal laws. IES participates in E‑Verify. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860‑1500 or any IES office to request assistance.