Quality Training Specialist

IES Communications; Suwanee (GA); On-site; USD 71,000 - 75,000; Full time

Job summary

IES Communications in Suwanee, Georgia, is seeking a Quality Training Specialist responsible for developing training curriculum and quality audits for IES teams. The role involves conducting assessments, delivering training in diverse formats, and evaluating effectiveness.

Candidates should have a minimum of 3 years training experience, preferably with project management expertise in telecommunications, and proficiency with Microsoft Office. Competitive salary between $71,000 and $75,000 per year is offered.

Qualifications

• Minimum 3 years of training experience or related role.
• Preferable 5 years of project management experience in telecommunications.
• Demonstrated knowledge of job costing and quality management.

Responsibilities

• Develop and provide trade-related training in various formats.
• Conduct training needs assessments by collecting information.
• Evaluate training effectiveness for job applications.

Skills

Training experience

Project management

Microsoft Office

Instructional design

Construction knowledge

Education

High school diploma or equivalent

Tools

Basic hand tools

Job description

Job Summary

The Quality Training Specialist will be responsible for trade‑related curriculum development and training for new and existing IES teams, quality audits and on‑site support to IES projects.

Responsibilities

• Develop and provide trade‑related, project management and delivery training in the classroom, including hand‑on demonstrations, handouts, tests, design exercises and presentation outlines.
• Develop pre‑employment trade‑related job skill assessments (hands‑on and written).
• Prepare employees to accomplish job results by planning, conducting and evaluating management training.
• Conduct training needs assessments by collecting information on work procedures, workflows and reports, and understanding job‑specific functions and tasks.
• Deliver training classes using software applications, computers, virtual classrooms, webinars and other methods as required.
• Evaluate training effectiveness for specific job applications and administer written and practical exams.
• Write performance reports to evaluate trainee performance.
• Maintain quality service by establishing and enforcing organization standards.
• Implement training processes and best practices that add value and improve business performance.
• Maintain personal knowledge, training and proficiency on installed products and course materials.
• Work with the training team to design and implement new programs and revise old programs.
• Ensure a safe and pleasant learning environment for staff/students.
• Other duties as assigned.

Required Qualifications

• Minimum 3 years of training experience or related role.
• Preferable 5 years of project management experience in telecommunications, electrical or related construction fields.
• Prefer BICSI certified trainer.
• Demonstrated knowledge of job costing, planning, quality management, safety training and contract administration.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, MS Project).
• High school diploma or equivalent.
• Working knowledge of instructional design and adult learning theory practices.
• Effective use of basic hand tools such as screwdriver, level, tape measure, snips, pliers, wrench, voltage tester, etc.
• Knowledge of construction materials, methods and tools used in commercial construction.
• Proficiency in arithmetic, algebra and geometry and their application to project work.
• Drive record meeting company standards.

Physical and Mental Requirements

• Operate as a team member of management.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Lead by positive example on policy, quality, safety, employee, ethical and customer satisfaction attitude.
• Work a non‑standard work schedule to provide job‑specific training.
• Climb ladders, use hand and power tools, and lift 50 pounds.
• Self‑motivated, positive, professional and lead others to develop and implement process improvements.
• Promote company culture and mission to employees, vendors, clients and partners.
• Proven problem‑solving, critical thinking and oral presentation skills.
• Interpret blueprints and project documents, including specifications and quality requirements.
• Travel within branch or regional territories as needed.
• Learn and teach company and customer project management systems.

Salary

Min USD $71,000.00 /yr. Max USD $75,000.00 /yr.

EEO Statement

IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities and protected veterans. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at [phone] or any IES office to request assistance.