Quality Assurance Specialist - Data Center Low Voltage

IES Communications; Cedar Rapids (IA); On-site; USD 48,216 - 67,502; Full time

Benefits offered by this job

401K plan with Employer Contribution

Paid Time Off

Life Insurance

Job summary

IES Communications is seeking a Quality Assurance Specialist to develop, deliver, and maintain training programs focused on low‑voltage systems. You will create curriculum and learning paths for new and existing team members to raise craftsmanship and proficiency.

The role conducts field inspections, supports on‑site project teams, leads site startup and quality planning, and partners with operations to drive continuous improvement across all low‑voltage scopes.

Qualifications

• Minimum of three (3) years of training experience or related role.
• Prefer a minimum of five (5) years of leadership or quality experience in telecommunications, electrical or a related technical or construction field.
• Prefer a BICSI certified trainer.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, and MS Project).
• Must meet Company minimum driving standards.

Responsibilities

• Develop, deliver, and reinforce trade‑related instruction focused on proper installation, material handling, and testing procedures through a combination of classroom training and hands‑on field coaching.
• Lead the development of site‑specific Quality Plans and Site Startup processes tailored to the unique characteristics of each project.
• Support the development of First‑of‑Kind (FOK) installations, execute inspections, and obtain customer approval on the final iteration.
• Manage the scheduling, tracking, inspection, and completion of customer and IES quality checklists, including input into the IES and customer‑specific platforms.
• Conduct, document, and report daily field walks focused on early identification of quality issues and verification of conformance with approved First‑of‑Kind (FOK) standards.
• Utilize weekly reporting to assess and communicate project health against IES and customer quality standards, escalating identified risks to operations and program leadership.

Skills

Training program delivery

Quality assurance

Leadership

Field coaching

MS Office

Blueprint interpretation

Travel willingness

Education

High school diploma or equivalent

BICSI trainer (preferred)

Tools

Microsoft Office Suite

Job description

Job Summary

The Quality Assurance Specialist (QAS) supports mission‑critical construction by developing, delivering, and maintaining trade‑specific training programs focused on low‑voltage systems. The role is responsible for creating comprehensive curriculum and skills‑based learning paths for both new and existing IES team members to elevate craftsmanship and technical proficiency. The QAS conducts field quality inspections and audits to ensure adherence to project specifications, installation standards, and customer expectations. In addition, this role provides on‑site technical support to project teams, reinforces best practices, identifies process gaps, and partners with operations leadership to drive continuous improvement across all low‑voltage scopes.

Job Duties and Responsibilities

• Develop, deliver, and reinforce trade‑related instruction focused on proper installation, material handling, and testing procedures through a combination of classroom training and hands‑on field coaching.
• Lead the development of site‑specific Quality Plans and Site Startup processes tailored to the unique characteristics of each project.
• Support the development of First‑of‑Kind (FOK) installations, execute inspections, and obtain customer approval on the final iteration.
• Manage the scheduling, tracking, inspection, and completion of customer and IES quality checklists, including input into the IES and customer‑specific platforms.
• Conduct, document, and report daily field walks focused on early identification of quality issues and verification of conformance with approved First‑of‑Kind (FOK) standards.
• Utilize weekly reporting to assess and communicate project health against IES and customer quality standards, escalating identified risks to operations and program leadership.
• Participate in or lead project walkthroughs with customers and IES leadership.
• Maintain quality service by establishing and enforcing organization standards.
• Implement training processes and best practices that add value and improve business performance.
• Maintain personal knowledge, training, and proficiency on installed products and course materials.
• Work with the training team to design and implement new training programs and revise old programs.
• Ensure a safe and pleasant learning environment for staff and students.
• Other duties as assigned.

Compensation: Minimum USD $35.00/Hr. Max USD $49.00/Hr.

Physical and Mental Requirements

• Operate as a team member of management.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude.
• Must be able to work a non‑standard work schedule as required to provide job, team or individual specific training.
• Must be able to climb ladders, use hand and power tools, and lift 50 pounds.
• Self‑motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
• Promote the Company culture and mission to all employees, vendors, clients and business partners.
• Proven problem‑solving skills, critical thinking skills and the ability to effectively read, write, and give oral presentation(s).
• High skill level interpreting blueprints and other project documents, including but not limited to specifications, reporting and quality requirements.
• Must be able to travel within the branch territory and/or regional territory as needed.
• Ability to learn and teach the Company and customer installation, handling and testing specifications and procedures.

Education, Certification, License, and Skill Requirements

• Minimum of three (3) years of training experience or related role.
• Prefer a minimum of five (5) years of leadership or quality experience in telecommunications, electrical or a related technical or construction field.
• Prefer a BICSI certified trainer.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, and MS Project).
• Must meet Company minimum driving standards.
• High School diploma or equivalent.
• Effective use of basic hand tools: screwdriver (regular and Phillips), torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), crescent wrench, sewing (stitching) needle, cable sheers, flush cutting pliers, multi‑meter and rubber mallet (gray).
• Highly knowledgeable of materials, methods, and tools involved in the commercial construction industry.
• Ability to determine the kind of tools and equipment needed to do a job.
• Good knowledge of arithmetic, algebra, geometry and their application.
• Maintain technical knowledge by attending educational workshops and reviewing publications.
• Working knowledge of construction processes (bid process, project management, delegation, financial, etc.).

Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 9,400 employees at over 174 domestic locations across the United States.

Safety is Priority One – and our record shows it. Competitive Pay. Company 401K plan with Employer Contribution Match. Company Paid Time Off. Company Paid Life Insurance. Choice of Medical Coverage including Prescription and Short Term Disability Plans. Choice of Dental and Vision Coverage. Optional Long‑term Disability, Critical Illness, Accident, Legal and Pet Coverage. Auto and Home Insurance Discount Programs.

EEO & Equal Employment Opportunity Statement

IES is an Equal Employment Opportunity Employer. The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. Applicants who need accommodation in the job application process should contact the IES corporate office at [phone] or any IES office to request assistance. IES participates in E‑Verify.