Quality Supervisor

IES Communications; San Antonio (TX); On-site; USD 64,000 - 82,000; Full time

Benefits offered by this job

Full benefits after 30 days

Job summary

IES Communications is seeking a Quality Supervisor to lead a team of Quality Training Specialists and ensure adherence to training and quality standards.

The role involves establishing procedures with the Quality Manager, coaching staff, reviewing reports, and driving efficiency improvements across business units. A strong emphasis on customer advocacy and teamwork is required.

Qualifications

• High school diploma or equivalent.
• At least three (3) years of training experience or related role.
• At least five (5) years of project management experience in telecommunications, electrical, or a related technical or construction field.
• Strong verbal and written communication skills.
• Leadership and positive example in policy, quality, safety, employee, ethical, and customer satisfaction attitudes.

Responsibilities

• Work closely with the Quality Manager to establish company-wide quality procedures, standards, and specifications for all business units.
• Define and train quality procedures to the team and operations staff.
• Review reports completed by the team to ensure customer requirements are met.
• Ensure that manufacturer specifications are met.
• Proactively look for ways to reduce waste and increase efficiency.
• Set up and maintain controls and documentation procedures.
• Monitor performance by gathering relevant data and producing recommendations.
• Make suggestions for changes and improvements and lead implementation.
• Use relevant quality tools to ensure managers and staff understand how to improve the business.
• Monitor the team to confirm effective work.
• Serve as a customer advocate.
• Mentor team members to achieve professional and personal goals.
• Other duties as assigned.

Skills

Leadership

Project management

Quality training

Communication

Travel readiness

Education

High school diploma

BICSI trainer certification

BICSI Technician certification

Tools

MS Office

MS Project

Job description

Full benefits available after 30 days of employment! Full‑time, direct hire position! To be considered, you must have structured cabling, security, or AV experience.

Job Summary

The Quality Supervisor oversees a team of Quality Training Specialists to execute activities required to meet IES training and quality standards.

Responsibilities

• Work closely with the Quality Manager to establish company-wide quality procedures, standards, and specifications for all business units.
• Define and train quality procedures to the team and operations staff.
• Review reports completed by the team to ensure customer requirements are met.
• Ensure that manufacturer specifications are met.
• Proactively look for ways to reduce waste and increase efficiency.
• Set up and maintain controls and documentation procedures.
• Monitor performance by gathering relevant data and producing recommendations.
• Make suggestions for changes and improvements and lead implementation.
• Use relevant quality tools to ensure managers and staff understand how to improve the business.
• Monitor the team to confirm effective work.
• Serve as a customer advocate.
• Mentor team members to achieve professional and personal goals.
• Other duties as assigned.

Salary: Min USD $64,000.00/Yr. Max USD $82,000.00/Yr.

Qualifications

• High school diploma or equivalent.
• A minimum of three (3) years of training experience or related role.
• At least five (5) years of project management experience in telecommunications, electrical, or a related technical or construction field.
• Strong verbal and written communication skills.
• Leadership and positive example in policy, quality, safety, employee, ethical, and customer satisfaction attitudes.
• Ability to work non‑standard schedules for training and travel within branch or regional territory as needed (estimated 50% travel).
• Must be able to climb ladders, use hand and power tools, and lift 50 pounds.
• Self‑motivated, positive, professional, and capable of leading project process improvement initiatives.
• Proven problem‑solving, critical‑thinking, and communication (reading, writing, oral presentation) skills.
• High skill level interpreting blueprints, specifications, reporting, and quality requirements.
• Prefer BICSI trainer certification; BICSI Technician certification also desirable.
• Knowledge of job costing, planning, quality management, safety training, and contract administration.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, MS Project).
• Good knowledge of arithmetic, algebra, geometry, and numerical and statistical analysis.
• Familiarity with instructional design and adult learning theory (preferred).
• Ability to determine required tools and equipment for a job.
• Maintain technical knowledge through workshops, publications, and education.
• Must meet company minimum driving standards.

Physical and Mental Requirements

• Operate as a team member of management.
• Must be able to travel within the branch and/or regional territory as needed.
• Must be able to climb ladders and use hand and power tools.
• Must be able to lift 50 pounds.

EEO Statement

IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans are encouraged to apply.