Technical Manager - Quality and Training

IES Communications; Tempe (AZ); On-site; USD 100,000 - 120,000; Full time

Job summary

IES Communications is looking for a Technical Manager – Quality and Training based in Tempe, Arizona. The role involves program-level quality governance and oversight, requiring 60-70% travel. Candidates should have a minimum of five years in project management or quality leadership, with strong mentoring skills. The compensation ranges from USD $100,000 to USD $120,000 annually, and the ideal candidate will have experience with QA/QC inspection tools like PlanGrid and a bachelor's degree is preferred.

Qualifications

• Requires a minimum of five years in project management or quality leadership roles.
• Three years of experience in QA/QC or inspection roles is required.
• Travel nationwide as required.

Responsibilities

• Provide program-level quality governance across all regions and project sites.
• Develop and maintain inspection plans for installation and turnover.
• Maintain inspection records and track quality KPIs.
• Collaborate with Operations and Project Managers.
• Mentor Quality Specialists and drive continuous improvement.

Skills

Problem-solving

Critical thinking

Effective communication

Ability to interpret blueprints

Education

Bachelor's degree

High School diploma

Tools

PlanGrid

Job description

Technical Manager – Quality and Training

The ideal candidate will be well‑versed in hyperscale low voltage quality assurance and training. This role requires 60-70% travel.

Job Summary

Responsible for program‑level quality governance, inspection readiness, and QA/QC standardization across large‑scale, mission‑critical infrastructure programs spanning multiple regions. Ensures installation quality, inspection processes, documentation accuracy, and turnover readiness meet company standards and customer requirements.

Job Duties and Responsibilities

• Program Quality Governance & Oversight: Provide program‑level quality governance across all regions and project sites; implement standardized QA/QC procedures and documentation standards; serve as primary escalation point.
• Inspection Planning & Execution: Develop and maintain inspection plans for installation, testing, commissioning, and turnover; coordinate field quality audits; validate readiness for key milestones.
• QA/QC Documentation & Reporting: Maintain inspection records, punch lists, photos, reports; track and report quality KPIs and corrective actions; provide status updates to Program Management and Operations.
• Cross‑Functional Collaboration: Partner with Operations, Project Managers, Superintendents, Field Engineers, and Technical Managers; support pre‑construction teams; participate in customer and contractor quality reviews.
• Mentor & Training: Mentor Quality Specialists and training personnel; drive continuous improvement via lessons learned and enhanced QA/QC workflows; support delivery of quality‑related training and field guidance.

Qualifications

• Education: High School diploma or equivalent required; bachelor’s degree preferred.
• Experience: Minimum five (5) years in project management or quality leadership in telecommunications, mission‑critical, or construction environments; minimum three (3) years in QA/QC, inspection, or training roles.
• Skills: Proven problem‑solving, critical thinking, and effective communication; ability to interpret blueprints, specifications, reporting, and quality requirements; travel nationwide as required.
• Technical: Experience with PlanGrid or equivalent QA/QC inspection tools; BICSI trainer certification preferred; knowledge of instructional design and adult learning theory.
• Licensing: Minimum Years of Experience 6+; license required, no minimum education.

Compensation

Min USD $100,000.00/Yr. Maximum USD $120,000.00/Yr.

EEO Statement

IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans are encouraged to apply. The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status. Retaliation against employees who file complaints of violations is not tolerated. Applicants requiring accommodation during the application process should contact IES at (713) 860‑1500.