Quality Supervisor

Bertelsmann; Memphis (TN); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Job summary

Arvato is a leading global 3PL service provider focused on quality and compliance. The Quality Supervisor will oversee audit execution, RCCA, and continuous improvement initiatives to maintain ISO9001 standards across all processes.

You will lead a dynamic team, ensure resource alignment, and foster strong relationships with internal teams and external partners. The role emphasizes developing DFMEA/Control Plans, document control, data analysis of audit discrepancies, and escalation handling.

Qualifications

• BS degree in quality-related discipline; ASQ certification preferred.

Responsibilities

• Oversee resource allocation and auditing activities for Quality Team.
• Plan manpower coverage to ensure proper staffing per Operations plan.
• Lead root-cause analysis and corrective actions (RCCA) and process improvements.
• Coordinate and execute document control activities at site level.
• Train staff on audit procedures and ensure audits are performed as scheduled.
• Communicate with internal/external customers and maintain program requirements.
• Drive continuous improvement and quality management system initiatives.

Skills

SPC

Audit

Leadership

Quality systems

Education

BS in quality discipline

ASQ certificate preferred

Tools

Excel

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

As a Quality Supervisor at Arvato, you will play a critical role in ensuring operational excellence and compliance with ISO9001 standards. This position oversees resource allocation, audit execution, and continuous improvement initiatives to maintain the highest levels of quality across all processes. You will lead a dynamic team, drive root cause analysis and corrective actions, and foster strong relationships with internal teams and external partners. Your leadership will be key in implementing strategic quality plans, optimizing efficiency, and supporting a culture of accountability and improvement.

YOUR TASKS

• Oversee allocation of resources in coordination of Quality Team auditing activities.
• Administer daily tasks for Quality Department personnel
• Plan for manpower coverage daily/weekly to ensure all areas are properly staffed in accordance with the Operations plan, including overtime, weekend, and holiday scheduling.
• Responsible for the effectiveness of troubleshooting, RCCA, SPC analysis, and other process improvements to the Quality Team.
• Develop (P/D)FMEAs/Control Plans as applicable.
• Coordination and execution of Document Control activities at the site level.
• Ensure positive customer/supplier communication and relationships through interpersonal skills and application of depth of knowledge of program requirements.
• Lead cross-functional meetings and facilitate teams for the execution of auditing and other quality department activities.
• Train Team Members on audit procedures, and ensure audits are performed as scheduled.
• Provide leadership and decision-making abilities as a liaison to the Operations team.
• Follow-up and accountability/coordination/problem-solving for corrective actions and internal audits.
• Communication, tracking, and data analysis of audit discrepancies.
• Response and reaction plan for escalations from Internal/External Customers/Operations Team and other departments as needed.
• Drive improvement plans relating to the effectiveness/efficiency of the Operation and Quality functions.
• Assists with Internal Audit scheduling, planning, and execution and assists with customer communications as required.
• Provide Quality department representation/leadership to the Operations Team.
• Identify needs and initiate creation of process documentation, including but not limited to Work Instructions, PFMEAs, Control Plans, and Standard Work.
• Lead plant-wide efforts on continuous improvement/waste reduction/problem-solving through a task force (jishuken).
• Communicate potential problems to internal and external customers and make/implement recommendations for resolutions.
• Contribute and participate in the Quality Management System and the Environmental Management System to meet customer requirements and relevant international standards.
• Review and communicate Statistical Process Control (SPC) data; ensure action plans are in place where necessary.
• Ensure time management is properly managed/executed in the completion of all projects/duties.
• Assist with the needs of internal/external customers in addressing quality system requirements.

Qualifications

• Candidates with a BS degree, Community College courses in Quality-related discipline; Quality Assurance Certificate (ASQ) preferred.
• Minimum 2 years’ experience in a Quality position in the manufacturing industry or related field; 2 years of direct supervision of employees. Must have experience in high-volume/high mix operations.
• Proficient in the understanding and use of Statistical Process Control (SPC).
• Proficient in Microsoft Excel and other Office programs/applications.
• Familiar with the Occupational Health and Safety Act and Regulations.
• High level of time management and demonstrated ability to lead a large team.
• Vast knowledge of ISO9001 quality standards and procedures
• Demonstrated success managing new initiatives while meeting operating and budgetary requirements.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.

We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter.

Job Segment: Six Sigma, Internal Audit, QA, Document Control, Quality Assurance, Management, Finance, Quality, Administrative, Technology