Quality Services Nursing Consultant

TherapySouth; Pell City (AL); On-site; USD 30,000 - 36,000; Full time

Job summary

TherapySouth is seeking a friendly front desk receptionist to support patient flow and administrative tasks at our Alabama clinics. The role focuses on welcoming patients, answering calls, scheduling appointments, and processing payments with attention to HIPAA and privacy guidelines.

The successful candidate will handle documentation scanning, faxes, and basic computer tasks while ensuring excellent customer service in a fast-paced healthcare environment.

Qualifications

• Customer-focused front desk role in a medical clinic.
• Ability to handle phones and scheduling efficiently.
• Comfort with basic computer tasks and HIPAA compliance.

Responsibilities

• Demonstrate outstanding customer service.
• Answer the phones appropriately.
• Greet patients as they come in the door.
• Schedule new and returning patients.
• Scan necessary documentation into patient’s electronic account.
• Manage faxes.
• Collect OTC payments per guidelines.
• Contact referrals the same day and aim to schedule within 24 hours.
• HIPAA compliance.
• Demonstrate good basic computer skills.
• Comply with all company policies and regulations.

Skills

Customer service

Phone handling

Scheduling

Basic computer skills

HIPAA compliance

Tools

EMR

Job description

Job Description
Job Description TherapySouth was founded in July 2006 by Steve Foster, PT, LAT. His vision was that TherapySouth would be a therapist-owned practice, specializing in "hands-on care, close to a patient's home or work". All of our clinics maintain a friendly atmosphere that helps patients feel at home in their surroundings. Having several locations allows patients to conveniently attend physical therapy two to three times per week to improve their daily functions. We know our patients' names when they walk in the door of our clinics!

Job Description
Job Description TherapySouth was founded in July 2006 by Steve Foster, PT, LAT. His vision was that TherapySouth would be a therapist-owned practice, specializing in "hands-on care, close to a patient's home or work". All of our clinics maintain a friendly atmosphere that helps patients feel at home in their surroundings. Having several locations allows patients to conveniently attend physical therapy two to three times per week to improve their daily functions. We know our patients' names when they walk in the door of our clinics!
At TherapySouth, we are dedicated to keeping our Core Values at the forefront of our minds. We believe in:
Perseverance
Faith
Family
Compassion
Integrity
Service
Giving
Fitness
Essential Functions

• Demonstrate outstanding customer service.
• Answer the phones appropriately.
• Greet patients as they come in the door.
• Schedule new and returning patients.
• Scan necessary documentation into patient’s electronic account.
• Manage faxes
• Collect OTC payments in accordance with Patient Payment Guidelines.
• Contact referrals the same day as received and attempt to schedule appointment within 24 hours
• HIPAA
• Demonstrate good basic computer skills.
• Comply with all company policies and procedures as well as State and Federal regulations.

TherapySouth is an Equal Opportunity Employer.