Billing & Collections Specialist

TherapySouth; Birmingham (AL); On-site; USD 38,000 - 56,000; Full time

Job summary

TherapySouth is seeking a Billing and Collections Specialist to manage delinquent accounts, update patient financial records, and communicate professionally with patients and clinics. You will oversee claim processing, follow up on unpaid invoices, and coordinate with insurance companies to resolve discrepancies.

Essential duties include preparing statements, submitting claims (electronic and paper), and coordinating with a collection agency when necessary. Equal opportunity employer.

Qualifications

• Handle delinquent balances with professional billing practices.
• Update patient accounts accurately in billing records.
• Communicate with patients and clinics promptly and courteously.
• Review statements, print mailings, and mail past due letters as needed.
• Submit accounts to collection agencies when required.
• Follow up on unpaid claims within standard cycles.
• Verify payments against contracts and discounts.

Responsibilities

• Document updates thoroughly in billing software notes.
• Provide feedback to management on problems and improvements.
• Answer patient and clinic inquiries by phone with high service.
• Review accounts and attach past-due letters; mail as needed.
• Submit accounts to collection agency when appropriate.
• Prepare and submit claims electronically and on paper.
• Follow up on unpaid claims within set timelines.
• Resolve discrepancies in insurance payments and re-bill as needed.

Skills

Billing software proficiency

Accounts receivable

Customer service

Professional communication

Attention to detail

Education

High school diploma or equivalent

Medical billing experience preferred

Tools

Billing software

Electronic claims processing

Job description

TherapySouth was founded in July 2006 by Steve Foster, PT, LAT. His vision was that TherapySouth would be a therapist-owned practice, specializing in "hands-on care, close to a patient's home or work". All of our clinics maintain a friendly atmosphere that helps patients feel at home in their surroundings. Having several locations allows patients to conveniently attend physical therapy two to three times per week to improve their daily functions. We know our patients' names when they walk in the door of our clinics!

At TherapySouth, we are dedicated to keeping our Core Values at the forefront of our minds. We believe in:

• Perseverance
• Faith
• Family
• Compassion
• Integrity
• Service
• Giving
• Fitness

The Billing and Collections Specialist is responsible for managing accounts with delinquent balances, communicating professionally with patients, updating records with the patients financial status.

Essential Functions:

• Document thoroughly, efficient, and accurate account updates in billing software notes.
• Provide feedback to management regarding possible problems and areas of improvement.
• Answer incoming patient and clinic phone calls while providing excellent customer service and handling inquiries in a timely and professional manner.
• Review accounts, print statements, attach past due letters as needed and mail.
• Submit accounts to collection agency.
• Preparing, reviewing, and submitting claims using billing software, including electronic and paper claim processing.
• Following up on unpaid claims within standard billing cycle timeframe.
• Checking each insurance payment for accuracy and compliance with contract discount.
• Calling insurance companies regarding any discrepancy in payments if necessary
• Identifying and billing secondary or tertiary insurances.
• Researching and appealing denied claims.
• Answering all patient or insurance telephone inquiries pertaining to assigned accounts.
• Other duties as assigned.

TherapySouth is an Equal Opportunity Employer