Patient Services Assistant

THERAPYSOUTH; Pell City (AL); On-site; USD 26,000 - 38,000; Full time

Job summary

TherapySouth is seeking a friendly front desk/administrative assistant in Pell City, AL to greet patients, answer phones, and schedule appointments, helping patients feel at home during each visit.

The role includes scanning documents, managing faxes, collecting payments per guidelines, and contacting referrals the same day to schedule within 24 hours, while adhering to HIPAA and company policies.

TherapySouth is an Equal Opportunity Employer and values a supportive, patient-centered environment.

Responsibilities

• Answer the phones appropriately.
• Greet patients as they come in the door.
• Schedule new and returning patients.
• Scan necessary documentation into patient's electronic account.
• Manage faxes
• Collect OTC payments in accordance with Patient Payment Guidelines.
• Contact referrals the same day as received and attempt to schedule appointment within 24 hours
• HIPAA compliance
• Demonstrate good basic computer skills.
• Comply with all company policies and procedures as well as State and Federal regulations.

Job description

TherapySouth was founded in July 2006 by Steve Foster, PT, LAT. His vision was that TherapySouth would be a therapist-owned practice, specializing in "hands-on care, close to a patient's home or work". All of our clinics maintain a friendly atmosphere that helps patients feel at home in their surroundings. Having several locations allows patients to conveniently attend physical therapy two to three times per week to improve their daily functions. We know our patients' names when they walk in the door of our clinics!

At TherapySouth, we are dedicated to keeping our Core Values at the forefront of our minds. We believe in:

• Perseverance
• Faith
• Family
• Compassion
• Integrity
• Service
• Giving
• Fitness

Essential Functions

• 2. Answer the phones appropriately.
• 3. Greet patients as they come in the door.
• 4. Schedule new and returning patients.
• 5. Scan necessary documentation into patient's electronic account.
• 6. Manage faxes
• 7. Collect OTC payments in accordance with Patient Payment Guidelines.
• 8. Contact referrals the same day as received and attempt to schedule appointment within 24 hours
• 9. HIPAA
• 10. Demonstrate good basic computer skills.
• 11. Comply with all company policies and procedures as well as State and Federal regulations.

TherapySouth is an Equal Opportunity Employer.