Patient Services Assistant

Therapy South, LLC; Vestavia Hills Estates (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

TherapySouth, founded in 2006, is a therapist-owned practice focused on hands-on care close to patients’ homes or workplaces. The front desk role supports daily operations by answering phones, greeting patients, scheduling appointments, and processing documents and payments in the electronic system.

Team members must protect patient privacy (HIPAA), follow company policies, and maintain friendly, efficient service to help patients feel at home in their clinics.

Qualifications

• Answer the phones appropriately.
• Greet patients as they come in.
• Schedule new and returning patients.
• Scan necessary documentation into patient’s electronic account.
• Manage faxes.
• Collect OTC payments in accordance with Patient Payment Guidelines.
• Contact referrals the same day as received and schedule within 24 hours.
• Maintain HIPAA compliance.
• Demonstrate basic computer skills.
• Follow all company policies and state and federal regulations.

Responsibilities

• Answer the phones and assist patients.
• Greet patients at the door and direct them appropriately.
• Schedule new and returning patients.
• Scan documents into the electronic health record.
• Handle faxes and documentation flow.
• Collect payments as per guidelines and process transactions.
• Coordinate with referrals to schedule promptly.
• Adhere to HIPAA and regulatory requirements.

Skills

Good basic computer skills

HIPAA compliance

Customer service

Job description

TherapySouth was founded in July 2006 by Steve Foster, PT, LAT. His vision was that TherapySouth would be a therapist-owned practice, specializing in "hands-on care, close to a patient's home or work". All of our clinics maintain a friendly atmosphere that helps patients feel at home in their surroundings. Having several locations allows patients to conveniently attend physical therapy two to three times per week to improve their daily functions. We know our patients' names when they walk in the door of our clinics!

At TherapySouth, we are dedicated to keeping our Core Values at the forefront of our minds. We believe in:

• Perseverance
• Faith
• Family
• Compassion
• Integrity
• Service
• Giving
• Fitness

Essential Functions

• 2. Answer the phones appropriately.
• 3. Greet patients as they come in the door.
• 4. Schedule new and returning patients.
• 5. Scan necessary documentation into patient’s electronic account.
• 6. Manage faxes
• 7. Collect OTC payments in accordance with Patient Payment Guidelines.
• 8. Contact referrals the same day as received and attempt to schedule appointment within 24 hours
• 9. HIPAA
• 10. Demonstrate good basic computer skills.
• 11. Comply with all company policies and procedures as well as State and Federal regulations.

TherapySouth is an Equal Opportunity Employer.