Office Coordinator

THERAPYSOUTH; Auburn (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off + holidays

Retirement plan

Job summary

TherapySouth is seeking an Office Coordinator to manage day-to-day operational and administrative tasks at the clinic. You will handle scheduling, insurance verification, and patient balances to ensure smooth front-desk flow.

The role requires a high school diploma and prior medical office experience, with responsibility for payments, documentation, and coordination with case managers and referrals.

Qualifications

• High school diploma or equivalent is required.
• Experience in a medical or clinical office is required.
• Experience with insurance verification is required.

Responsibilities

• Schedule new and returning patients.
• Verify patient insurance, obtain necessary approval and pre-certification, and ensure proper documentation is completed.
• Calculate patient balances and payment due in advance to ensure payment is received at time of service.
• Collect OTC payments in accordance with Patient Payment Guidelines and enter payments into billing system.
• Send required documentation to case managers, adjusters, etc. for Worker’s Comp patients.
• Contact referrals the same day as received and attempt to schedule appointment within 24 hours.
• Run weekly reports and submit to central business office in a timely fashion.
• Comply with all company policies and procedures as well as State and Federal regulations.
• Perform other duties as required to meet the needs of the company.

Education

High school diploma or equivalent

Job description

TherapySouth was founded in July 2006 by Steve Foster, PT, LAT. His vision was that TherapySouth would be a therapist-owned practice, specializing in "hands‑on care, close to a patient's home or work". All of our clinics maintain a friendly atmosphere that helps patients feel at home in their surroundings. Having several locations allows patients to conveniently attend physical therapy two to three times per week to improve their daily functions. We know our patients' names when they walk in the door of our clinics!

At TherapySouth, we are dedicated to keeping our Core Values at the forefront of our minds. We believe in:

• Perseverance
• Faith
• Family
• Compassion
• Integrity
• Service
• Giving
• Fitness

TherapySouth is looking for a talented team-player for our Office Coordinator position!

The Office Coordinator is responsible for assisting with all day‑to‑day operational and administrative aspects of the clinic.

Essential Functions:

• Schedule new and returning patients.
• Verify patient insurance, obtain necessary approval and pre‑certification, and ensure proper documentation is completed.
• Calculate patient balances and payment due in advance to ensure payment is received at time of service.
• Collect OTC payments in accordance with Patient Payment Guidelines and enter payments into billing system.
• Send required documentation to case managers, adjusters, etc. for Worker’s Comp patients.
• Contact referrals the same day as received and attempt to schedule appointment within 24 hours.
• Run weekly reports and submit to central business office in a timely fashion.
• Comply with all company policies and procedures as well as State and Federal regulations.
• Perform other duties as required to meet the needs of the company.

Education and Experience:

• High school diploma or equivalent required.
• Experience in a medical or clinical office required.
• Experience with insurance verification required.

Company Provided Benefits:

• Competitive pay with performance‑based merit increases.
• Health, Dental and Vision Insurance.
• Paid Time Off + Holidays.
• Retirement plan with company matching.

TherapySouth is an Equal Opportunity Employer. #ZR