Quality Safety Regulatory Project Manager

Jobtailor; Worcester (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

UMass Memorial Medical Center is seeking a senior leader to direct center-wide quality, patient safety, and regulatory compliance initiatives. You will drive data-driven performance improvement across departments and create sustainable, measurable outcomes.

The role requires strategic leadership, strong analytics, and a track record of influencing change in a complex healthcare system to improve patient care and safety.

Qualifications

• Master’s degree in Public Health, Healthcare Administration or related field.
• Five years of related experience in quality and patient safety.
• Strong knowledge of clinical processes and operations in healthcare.

Responsibilities

• Lead and manage organization-wide quality, performance improvement, patient safety, regulatory compliance and sustainability efforts using data-driven methods.
• Lead performance improvement activities in departments and divisions.
• Develop and implement risk-reduction strategies and action plans.

Skills

Leadership

Project management

Data analysis

Quality management

Communication

Education

Master’s degree in Public Health or Healthcare Administration

Tools

Quality Analytics

Word Processing Software

Spreadsheets

Relational Databases

Graphic Tools

Job description

• Lead and manage UMass Memorial Medical Center-wide quality, performance improvement, patient safety, regulatory compliance and sustainability efforts using a data-driven approach
• Lead performance improvement activities in selected departments and divisions
• Conduct quality and patient safety assessments, analyses, facilitation, information-system solution identification, communication and best-practice implementation
• Lead change management and facilitate sustainable performance and process improvement strategies
• Build business cases for Quality and Safety, considering ROI, regulatory or contractual requirements and strategic advantages
• Ensure compliance and readiness for regulatory, licensing and oversight reviews, inspections, reporting and applications
• Establish priorities using performance data, risk, volume, problem-prone processes, external drivers and performance-improvement tools
• Foster creativity, learning systems and evidence-based, patient-centric innovations
• Coach and mentor individuals and teams in performance improvement strategies
• Identify organizational risks and collaborate with Risk Management to improve process and operational effectiveness
• Assess, design and evaluate Patient Safety and Regulatory processes
• Develop and implement risk-reduction strategies and action plans
• Apply FMEA, RCA, checklists and project plans to improve safe healthcare delivery
• Analyze project measures and evaluate process-improvement efforts
• Collaborate with Quality Analytics and Applied Informatics
• Perform qualitative and quantitative data analysis and prepare data for committee and project meetings
• Support intake and basic data analysis for quality and safety projects
• Facilitate analysis and interpretation of organizational outcomes data
• Design and maintain quality-reporting, project and dashboard reports and troubleshoot related issues
• Participate in regulatory surveys and collaborate with regulatory agencies and the community
• Educate management on regulatory and accreditation requirements
• Participate in annual patient quality and safety self-assessment through the Intracycle Monitoring Process
• Conduct tracer activities with senior leaders to support regulatory readiness
• Support Medical Center committees and lead meetings involving physicians, nurses and caregivers

Requirements

• Master’s degree in public health, health care administration, business administration or related area required, or Bachelor’s degree with current enrollment in a qualified master’s-level degree program
• Five years of related experience
• Strong knowledge of clinical processes and operations in a health care system
• Demonstrated leadership and project management skills
• Proficiency in statistical quality control techniques, operations analysis and quality management training
• Excellent verbal and written communication skills
• Strong analytical skills for qualitative and quantitative data analysis, statistical report review and identification of data needs
• Proficiency with word processing, spreadsheets, relational databases and graphic tools
• Equivalent combination of education and experience may be substituted where applicable
• Clinical degree preferred
• Certification in Healthcare and/or Quality preferred

Core Competencies

Demonstrates expertise in leading quality and performance improvement initiatives within healthcare settings, utilizing data-driven methodologies and regulatory compliance strategies. Proficient in risk management, patient safety assessments, and fostering a culture of continuous improvement and innovation.

Highest-signal resume keywords

• Master’s Degree in Public Health or Healthcare Administration
• Five Years of Related Experience
• Statistical Quality Control Techniques
• Leadership and Project Management Skills
• Qualitative and Quantitative Data Analysis

ATS Optimization Keywords

Hard Skills

• Quality Management Training
• Operations Analysis
• Data Analysis
• Risk-Reduction Strategies
• FMEA
• RCA
• Quality Reporting
• Process Improvement
• Performance Improvement Tools
• Patient Safety Assessments

Soft Skills

• Excellent Verbal Communication
• Excellent Written Communication
• Coaching and Mentoring
• Facilitation Skills
• Creativity

Certifications & Qualifications

• Certification in Healthcare
• Certification in Quality

Industry Keywords

• Regulatory Compliance
• Patient Safety
• Performance Improvement
• Healthcare System Operations
• Quality Assurance

Tools & Technologies

• Word Processing Software
• Spreadsheets
• Relational Databases
• Graphic Tools
• Quality Analytics