Senior Quality & Safety Manager – Patient Safety

Jobtailor; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a senior Patient Safety/Quality Improvement professional in New York. You will lead investigations, analyze data for improvements, and partner with clinical and operational teams to implement corrective actions and measure effectiveness.

The role emphasizes RCA/ACAs/FMEA, HRO principles, and regulatory reporting with JC, CMS, NYPORTS, and NJ PSRS. Strong communication and change-management skills are essential.

Qualifications

• Bachelor's degree in a healthcare-related field or equivalent required.
• 7+ years of experience in clinical quality, patient safety, or performance improvement.
• Knowledge of patient safety regulations, accreditation standards, and reporting requirements.
• Strong interpersonal, communication, and facilitation skills.
• Excellent judgment and analytical/problem-solving abilities.
• Proficiency with Microsoft Office Suite.
• Clinical licensure and Epic familiarity preferred.
• Experience leading RCA, ACA, FMEA, or related safety methodologies preferred.

Responsibilities

• Lead investigations and analysis of patient safety events and quality concerns.
• Analyze data to identify improvement opportunities.
• Partner with multidisciplinary teams to implement corrective actions and measure effectiveness.
• Facilitate RCAs, ACAs, FMEA, safety huddles, and debriefs for serious events.
• Collaborate with clinical and operational leadership to identify risks and monitor improvements.
• Promote HRO principles, Just Culture, and best practices through education and coaching.
• Coordinate regulatory reporting activities and support JC, CMS, NYPORTS, and NJ PSRS requirements.

Skills

Data Analysis

Root Cause Analysis

Communication

Problem-Solving

Change Management

Education

Bachelor's degree in a healthcare-related field

Tools

Epic

Press Ganey HPI Safety Event Classification

Job description

• Lead investigations and analysis of patient safety events and quality concerns
• Analyze data to identify improvement opportunities
• Partner with multidisciplinary teams to implement and evaluate corrective actions and measures of effectiveness
• Facilitate Root Cause Analyses (RCAs), Apparent Cause Analyses (ACAs), Failure Mode and Effects Analyses (FMEA), safety huddles, and debriefs for serious patient safety events
• Partner with clinical and operational leadership to identify risks, implement corrective actions, and measure improvement effectiveness
• Promote High Reliability Organization (HRO) principles, Just Culture, and patient safety best practices through education, collaboration, and coaching
• Coordinate regulatory reporting activities and support compliance with Joint Commission (JC), CMS, and Departments of Health (NYPORTS and NJ PSRS)

Requirements

• Bachelor's degree in a healthcare-related field
• 7+ years of recent experience in a clinical, quality, patient safety, or performance improvement setting
• Working knowledge of patient safety regulations, accreditation standards, and regulatory reporting requirements
• Strong interpersonal, communication, and meeting facilitation skills
• Excellent judgment, critical thinking, and problem-solving abilities
• Strong data analysis and interpretive skills
• Ability to manage sensitive situations diplomatically and maintain confidentiality
• Advanced Proficiency with Microsoft Office Suite
• Clinical licensure and familiarity with Epic strongly preferred
• Experience leading or facilitating Root Cause Analyses (RCA), Apparent Cause Analyses, FMEA, or other patient safety methodologies preferred
• Expertise in High Reliability Organization (HRO) principles, change management, and continuous improvement methodologies preferred
• Experience in Press Ganey HPI Safety Event Classification preferred
• CPHQ or CPPS certification are a plus

Core Competencies

Demonstrates expertise in patient safety event analysis, regulatory compliance, and quality improvement methodologies, with a strong focus on data analysis and effective communication. Proven ability to lead multidisciplinary teams in implementing corrective actions and promoting High Reliability Organization principles.

Highest-signal resume keywords

• Patient Safety Event Analysis
• Root Cause Analysis (RCA)
• High Reliability Organization (HRO) Principles
• Data Analysis and Interpretation
• Clinical Licensure

Hard Skills

• Data Analysis
• Root Cause Analysis (RCA)
• Failure Mode and Effects Analysis (FMEA)
• Regulatory Reporting
• Patient Safety Methodologies
• Change Management
• Continuous Improvement Methodologies
• Patient Safety Regulations
• Accreditation Standards
• Microsoft Office Suite

Soft Skills

• Interpersonal Skills
• Communication Skills
• Meeting Facilitation
• Critical Thinking
• Problem-Solving

Certifications & Qualifications

• CPHQ
• CPPS

Industry Keywords

• Patient Safety
• Quality Improvement
• Healthcare
• Joint Commission (JC)
• CMS
• New York Patient Occurrence Reporting and Tracking System (NYPORTS)
• New Jersey Patient Safety Reporting System (NJ PSRS)

Tools & Technologies

• Epic
• Press Ganey HPI Safety Event Classification