Quality, Risk & Compliance Partner

ServiceNet; Northampton (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Tuition assistance

Job summary

ServiceNet in Northampton, MA is seeking a Quality, Risk & Compliance Business Partner to support program leaders in meeting regulatory requirements and advancing quality and safety. You’ll serve as the primary QRC resource for assigned programs, driving accreditation readiness, corrective actions, and performance improvement initiatives.

You will partner with leaders to ensure compliance with contracts, licenses, and standards, using data trends to guide improvements and risk reduction across

Qualifications

• Bachelor’s degree in behavioral health, human services, healthcare administration, quality management, public administration, or a related field.
• At least five years of relevant experience in behavioral health, human services, healthcare quality, compliance, program operations, accreditation, or a related area.
• Ability to interpret and apply regulations, standards, policies, contracts, and program requirements.
• Strong organizational, analytical, project management, and communication skills.

Responsibilities

• Partner with program leaders to act as the primary QRC resource for assigned programs.
• Help leaders understand and apply regulations, policies, documentation standards, and quality expectations.
• Coordinate preparation for accreditation surveys, licensing visits, payer and funder reviews, and external monitoring.
• Review performance measures, incidents, feedback, and other data to identify trends and improvement opportunities.
• Develop and monitor corrective action and performance improvement plans with program leaders.

Skills

Regulatory interpretation

Organizational skills

Analytical thinking

Project management

Communication

Prioritization

Stakeholder collaboration

Judgment

Regulatory knowledge (preferred)

Education

Bachelor’s degree in behavioral health, human services, healthcare administration, quality management, public administration, or a related field

Job description

ServiceNet in Northampton, MA is seeking a Quality, Risk & Compliance Business Partner to support program leaders in meeting regulatory requirements and advancing quality and safety. You’ll serve as the primary QRC resource for assigned programs, driving accreditation readiness, corrective actions, and performance improvement initiatives.

You will partner with leaders to ensure compliance with contracts, licenses, and standards, using data trends to guide improvements and risk reduction across