Quality & Process Improvement Specialist

NECCO (ED Necco & Associates Inc.); Cincinnati (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

NECCO (ED Necco & Associates Inc.) seeks a Quality Coordinator to promote a culture of quality, compliance, and continuous improvement across the organization. You will partner with leadership, operations, and technology teams to strengthen systems, standardize processes, and drive data-informed decisions.

The ideal candidate is proactive, analytical, and highly collaborative, with the ability to analyze data, implement improvements, and ensure safety, quality, and outcomes align with Necco's

Qualifications

• Minimum of 21 years of age.
• High School Diploma required; Bachelor's degree preferred.
• 2+ years of experience in a related field.
• Strong analytical skills with the ability to identify, interpret, and communicate data trends.
• Excellent written and oral communication skills.
• Valid driver's license and 100/300/100 auto insurance coverage.
• Willingness to travel and complete training as required.
• Successful completion of all required criminal background checks.

Responsibilities

• Collect, analyze, and interpret data to identify trends, patterns, and root causes affecting service quality, compliance, and outcomes.
• Collaborate with leadership and teams to design, implement, and monitor quality improvement initiatives.
• Develop, document, and maintain standard operating procedures and process workflows.
• Support the development and monitoring of KPIs across business areas.
• Promote organization-wide consistency in processes, safety practices, and risk mitigation.
• Evaluate and report on the effectiveness of initiatives, providing recommendations for continuous improvement.
• Develop and distribute regular reports and dashboards to leadership and key stakeholders.
• Partner with IT and operations teams to ensure data integrity and functionality of reporting tools.
• Assist with audits, compliance reviews, and ad hoc data requests.
• Translate data insights into clear, actionable recommendations that inform organizational strategy.

Skills

Data analysis

Communication

Team collaboration

Problem solving

Documentation

Education

High School diploma

Bachelor's degree preferred

Tools

SOP development

KPIs

Job description

NECCO (ED Necco & Associates Inc.) seeks a Quality Coordinator to promote a culture of quality, compliance, and continuous improvement across the organization. You will partner with leadership, operations, and technology teams to strengthen systems, standardize processes, and drive data-informed decisions.

The ideal candidate is proactive, analytical, and highly collaborative, with the ability to analyze data, implement improvements, and ensure safety, quality, and outcomes align with Necco's