Quality & Performance Analyst: Drive Process Excellence

NTT DATA, Inc.; Indiana (PA); On-site; USD 6,288 - 9,432; Full time

Job summary

NTT DATA, Inc. is seeking a Quality & Performance Analyst to strengthen our quality programs in India.

The role emphasizes ISO and CMMI standards, internal audits, metrics analysis, statistical analysis, reporting, quality consultation and effective communication with stakeholders. Key responsibilities include defining processes, conducting internal audits, coordinating with teams to improve processes, analyzing performance data, reporting to senior management, and staying abreast of quality

Qualifications

• Experience with ISO and CMMI standards.
• Internal audits and compliance checks experience.
• Strong metrics and statistical analysis skills.
• Excellent reporting and stakeholder communication.

Responsibilities

• Planning: Define processes and implement QMS across projects.
• Audit: Conduct internal process audits and support external audits.
• Support: Coordinate with groups to refine and improve processes.
• Performance Metrics: Collect, monitor and analyse data for organizational metrics.
• Project Lifecycle: Participate in project meetings and analyze customer feedback.
• Quality Improvement: Identify areas for improvement and implement best practices.
• Reporting: Prepare and present reports on quality metrics and progress.
• Innovation: Stay updated with trends and integrate innovative solutions.
• Good to have: Knowledge of CMMI, Six Sigma, ISO 9001/27001/20K.

Skills

Quality analysis

Statistical analysis

Reporting

Effective communication

Metrics analysis

Tools

ISO & CMMI knowledge

Internal audit tools

Job description

NTT DATA, Inc. is seeking a Quality & Performance Analyst to strengthen our quality programs in India.

The role emphasizes ISO and CMMI standards, internal audits, metrics analysis, statistical analysis, reporting, quality consultation and effective communication with stakeholders. Key responsibilities include defining processes, conducting internal audits, coordinating with teams to improve processes, analyzing performance data, reporting to senior management, and staying abreast of quality