Quality & Performance Analyst at NTT DATA, Inc. Indiana

NTT DATA, Inc.; Indiana (PA); On-site; USD 6,288 - 9,432; Full time

Job summary

NTT DATA, Inc. is seeking a Quality & Performance Analyst to strengthen our quality programs in India.

The role emphasizes ISO and CMMI standards, internal audits, metrics analysis, statistical analysis, reporting, quality consultation and effective communication with stakeholders. Key responsibilities include defining processes, conducting internal audits, coordinating with teams to improve processes, analyzing performance data, reporting to senior management, and staying abreast of quality

Qualifications

• Experience with ISO and CMMI standards.
• Internal audits and compliance checks experience.
• Strong metrics and statistical analysis skills.
• Excellent reporting and stakeholder communication.

Responsibilities

• Planning: Define processes and implement QMS across projects.
• Audit: Conduct internal process audits and support external audits.
• Support: Coordinate with groups to refine and improve processes.
• Performance Metrics: Collect, monitor and analyse data for organizational metrics.
• Project Lifecycle: Participate in project meetings and analyze customer feedback.
• Quality Improvement: Identify areas for improvement and implement best practices.
• Reporting: Prepare and present reports on quality metrics and progress.
• Innovation: Stay updated with trends and integrate innovative solutions.
• Good to have: Knowledge of CMMI, Six Sigma, ISO 9001/27001/20K.

Skills

Quality analysis

Statistical analysis

Reporting

Effective communication

Metrics analysis

Tools

ISO & CMMI knowledge

Internal audit tools

Job description

Quality & Performance Analyst job at NTT DATA, Inc.. Indiana.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently hiring for Quality & Performance Analyst to join our team in Bangalore or Noida locations. This role demands expertise in ISO and CMMI standards, Internal Audits, Metrics Analysis, Statistical Analysis, Reporting, Quality Consultation and Effective Communication.

Key Responsibilities

• Planning: Process definition and implementation of QMS across projects.
• Audit: Conduct internal process audits to assess function and compliance, support for external audit.
• Support: Assist in coordinating with relevant groups for continuous refining and improving of processes.
• Performance Metrics: Collate, monitor and analyse performance by gathering relevant data and contribute to organizational metrics.
• Project Lifecycle: Actively involve in project meetings and analyse feedback obtained from customer.
• Quality Improvement: Identify areas for improvement and implement best practices to enhance product and service quality.
• Reporting: Prepare and present detailed reports on quality metrics, project progress, and outcomes to senior management.
• Innovation: Stay updated with the latest trends and technologies in quality management and integrate innovative solutions into the company's processes.
• Good to have: Knowledge on CMMI model, Six Sigma, ISO 9001, ISO 27001, ISO 20K standard implementation.