Quality Assurance Technician: Process Improvement & Analytics

Retech Systems Llc; Town of Tonawanda (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

Retech Systems Llc is seeking a Quality Assurance Technician to support the manufacturing and engineering teams in identifying issues, driving resolutions, and ensuring products meet customer specifications.

You will promote the Quality Management System across the organization, diagnose production issues, manage NCRs, perform root cause analyses, and collaborate with suppliers and contract manufacturers to improve product quality and process validations.

Qualifications

• High school diploma required; bachelor's degree a plus.
• Minimum of three years in a similar QA role.
• Industrial manufacturing experience preferred.

Responsibilities

• Supports and promotes the Quality Management System across the company.
• Diagnoses production issues and facilitates cross-functional resolutions.
• Owns the Non-Conformance Report (NCR) system and drives corrective actions.
• Identifies root causes and communicates with inspection, production, procurement, engineering and vendors.
• Performs failure evaluations and implements corrective actions with cross-functional teams.
• Supports supplier quality through vendor audits and on-site inspections.
• Maintains metrics and scorecards for internal and supplier quality.
• Collaborates with contract manufacturers on product transfers and process validations.
• Reviews and authors documents to define requirements and functions of products.
• Ensures products meet Retech and customer quality requirements.
• Analyzes data to identify trends and prevent recurrence of defects.
• Conducts internal audits as assigned by Quality Manager.
• Performs other duties as needed.

Skills

Analytical thinking

Problem solving

Interpersonal skills

MS Office

ERP experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

ISO 9001 knowledge

Job description

Retech Systems Llc is seeking a Quality Assurance Technician to support the manufacturing and engineering teams in identifying issues, driving resolutions, and ensuring products meet customer specifications.

You will promote the Quality Management System across the organization, diagnose production issues, manage NCRs, perform root cause analyses, and collaborate with suppliers and contract manufacturers to improve product quality and process validations.