Quality & Patient Safety Leader for Performance Improvement

500 Baystate Wing Hospital; United States; On-site; USD 98,000 - 133,000; Full time

Job summary

Baystate Health is seeking a full-time Quality & Patient Safety Specialist to lead quality improvement, patient safety, performance improvement, and regulatory readiness across the organization. You will partner with clinical and operational leaders to identify opportunities for improvement and implement sustainable solutions.

The role requires a BS, at least five years in healthcare quality or patient safety, and an active MA RN license. Master’s and certifications are preferred.

Qualifications

• Bachelor’s degree in a related field; Bachelor of Science required.
• Minimum of five years of progressively responsible experience in quality, patient safety, performance improvement, or a related healthcare role.
• Current MA RN license.
• Strong knowledge of clinical processes and quality improvement methodologies.
• Demonstrated leadership, facilitation, and project management skills.
• Strong analytical, problem-solving, written, verbal, and presentation skills.

Responsibilities

• Lead and facilitate quality, performance improvement, and patient safety initiatives across clinical and operational areas.
• Facilitate Root Cause Analyses (RCA), Apparent Cause Analyses (ACA), safety debriefs, and multidisciplinary reviews.
• Analyze quality and safety data to identify trends, measure outcomes, and support improvement efforts.
• Coach and collaborate with leaders and interdisciplinary teams on quality improvement, change management, and problem-solving methodologies.
• Support regulatory and accreditation readiness, including surveys, mock tracers, and compliance activities.
• Partner with Risk Management and Patient Relations to identify trends, mitigate risk, and strengthen patient safety.
• Provide leadership and support for peer review processes and the system-wide Peer Support Program.
• Promote a High Reliability and Just Culture through education, communication, and continuous improvement.
• Prepare and present quality and safety data to leadership, committees, and frontline teams.

Skills

Leadership

Facilitation

Project management

Data analysis

Communication

Presentation skills

Problem-solving

Education

Bachelor of Science

Job description

Baystate Health is seeking a full-time Quality & Patient Safety Specialist to lead quality improvement, patient safety, performance improvement, and regulatory readiness across the organization. You will partner with clinical and operational leaders to identify opportunities for improvement and implement sustainable solutions.

The role requires a BS, at least five years in healthcare quality or patient safety, and an active MA RN license. Master’s and certifications are preferred.