Quality & Patient Safety Leader

Baystate Health; Palmer (MA); On-site; USD 98,000 - 133,000; Full time

Job summary

Baystate Health is seeking a full-time Quality & Patient Safety Specialist to lead quality improvement, patient safety, and regulatory compliance across the organization. The role partners with clinical leaders and interdisciplinary teams to identify opportunities for improvement and implement sustainable solutions.

The position requires a Bachelor of Science and a MA RN license, with at least five years in quality, patient safety, or related healthcare roles; MBA or CPQ certifications are

Qualifications

• Bachelor’s degree in a related field; Bachelor of Science required.
• Minimum of five years of progressively responsible experience in quality, patient safety, performance improvement, or a related healthcare role.
• Current MA RN license.

Responsibilities

• Lead and facilitate quality, performance improvement, and patient safety initiatives across clinical and operational areas.
• Facilitate Root Cause Analyses (RCA), ACA, safety debriefs, and multidisciplinary reviews.
• Analyze quality and safety data to identify trends, measure outcomes, and support improvement efforts.
• Coach and collaborate with leaders on quality improvement, change management, and problem-solving methodologies.
• Support regulatory and accreditation readiness, including surveys, mock tracers, and compliance activities.
• Partner with Risk Management and Patient Relations to identify trends, mitigate risk, and strengthen patient safety.
• Provide leadership for peer review processes and the system-wide Peer Support Program.
• Promote a High Reliability and Just Culture through education, communication, and continuous improvement.
• Prepare and present quality and safety data to leadership, committees, and frontline teams.

Skills

Leadership

Facilitation

Project management

Analytical skills

Communication

Education

Bachelor of Science

Job description

Baystate Health is seeking a full-time Quality & Patient Safety Specialist to lead quality improvement, patient safety, and regulatory compliance across the organization. The role partners with clinical leaders and interdisciplinary teams to identify opportunities for improvement and implement sustainable solutions.

The position requires a Bachelor of Science and a MA RN license, with at least five years in quality, patient safety, or related healthcare roles; MBA or CPQ certifications are