Director, System Quality & Performance Excellence

100 Baystate Medical Center; United States; On-site; USD 158,000 - 215,000; Full time

Job summary

Baystate Health, based in Springfield, MA, seeks a Director of Quality & Performance Improvement to lead system-wide quality strategy and analytics. In collaboration with Patient Safety, you will align quality, safety priorities, and regulatory requirements to drive meaningful, sustainable outcomes across the organization.

You will oversee performance improvement at scale, standardize evidence-based methodologies, and empower leaders to use performance data to sustain results, fostering a

Qualifications

• 5+ years of progressive leadership experience in healthcare quality, analytics, or performance improvement.
• Deep knowledge of CMS, Joint Commission, and payer programs.
• Proven success leading large-scale, data-driven improvement initiatives.
• Strong ability to influence across clinical and operational leadership.

Responsibilities

• Lead system-wide quality reporting including CMS and regulatory metrics.
• Ensure the integrity, accuracy, and timeliness of quality data submissions.
• Oversee dashboards, scorecards, and performance tools for transparency and decision-making.
• Translate complex data into actionable insights to identify trends and improvement opportunities.
• Promote high reliability and a culture of accountability through data-driven action.

Skills

Analytical thinking

Strategic thinking

Change management

Leadership

Education

Masters Degree in health-related field

Clinical/healthcare-related degree preferred

Job description

Baystate Health, based in Springfield, MA, seeks a Director of Quality & Performance Improvement to lead system-wide quality strategy and analytics. In collaboration with Patient Safety, you will align quality, safety priorities, and regulatory requirements to drive meaningful, sustainable outcomes across the organization.

You will oversee performance improvement at scale, standardize evidence-based methodologies, and empower leaders to use performance data to sustain results, fostering a