Quality Manager - RMA & CAPA Leader for Electronics

PNY TECHNOLOGIES, INC.; Lake Parsippany (NJ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Bonuses

Paid holidays

Paid time off

Tuition reimbursement

529 college savings plan

Pet insurance

Legal services

ID theft protection

Job summary

PNY Technologies, Inc. seeks a hands-on Quality Manager to build and lead the quality program for a growing unit focused on fulfillment and product integration.

You will establish processes to inspect, integrate, store, and ship products that meet customer requirements. The role also owns RMAs and returns, from customer and warranty returns through vendor returns, failure analysis, product disposition, and corrective action.

Qualifications

• 5+ years of progressive quality experience in electronics or server hardware manufacturing, contract manufacturing, distribution, or fulfillment.
• Knowledge of ISO 9001 principles, process auditing, root cause analysis, supplier quality, failure analysis, and ESD controls.
• Experience working with ERP and warehouse management systems.

Responsibilities

• Build the quality system: Develop and maintain the QMS, including quality procedures, work instructions, inspection plans, document controls, training, and performance metrics.
• Strengthen day-to-day operations: Conduct audits across warehouse and integration activities, check adherence to procedures, identify risks, and work with teams to close gaps.
• Own RMAs and returns: Manage customer RMAs, dead-on-arrival investigations, warranty returns, vendor returns, failure analysis coordination, and return material disposition.
• Solve recurring problems: Lead customer complaint investigations and CAPA efforts. Use root cause analysis to address underlying issues and confirm that solutions are working.
• Partner with customers and suppliers: Handle quality escalations, communicate containment and corrective actions, support customer audits and reviews, and provide quality performance reporting.
• Drive improvement: Use audit results, returns data, and customer feedback to improve product handling, operational controls, and the customer experience.

Skills

ISO 9001

Process auditing

Root cause analysis

CAPA

ERP experience

WMS experience

Quality management

Failure analysis

ESD controls

Supplier quality

Tools

ERP systems

Warehouse management systems

Job description

PNY Technologies, Inc. seeks a hands-on Quality Manager to build and lead the quality program for a growing unit focused on fulfillment and product integration.

You will establish processes to inspect, integrate, store, and ship products that meet customer requirements. The role also owns RMAs and returns, from customer and warranty returns through vendor returns, failure analysis, product disposition, and corrective action.