Quality Manager

Pny Technologies, Inc.; Parsippany-Troy Hills (NJ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

medical

dental

vision

basic life and AD&D coverage

short- and long-term disability

a 401(k) retirement plan

annual discretionary salary increases

bonuses

paid company holidays

paid time off

access to company-paid training

tuition reimbursement

a 529 college savings plan

pet insurance

legal and ID theft coverage

other voluntary insurance plans

Job summary

PNY Technologies, Inc. is seeking a hands-on Quality Manager to build and lead the quality program for a growing unit focused on fulfillment and product integration.

You will establish QMS processes and controls to inspect, integrate, store, and ship products meeting customer requirements. The role also owns RMAs and returns, from customer and warranty returns through vendor returns, failure analysis, disposition, and CAPA, working closely with Operations as the main contact for customer quality

Qualifications

• 5+ years of progressive quality experience in electronics or server hardware manufacturing, contract manufacturing, distribution, or fulfillment.
• Experience establishing quality systems and controls, ideally in a growing operation.
• Experience managing RMAs, warranty returns, customer complaints, and corrective action programs.
• Knowledge of ISO 9001 principles, process auditing, root cause analysis, supplier quality, failure analysis, and ESD controls.
• Experience working with ERP and warehouse management systems.

Responsibilities

• Build the quality system by developing and maintaining the QMS, procedures, work instructions, inspection plans, document controls, training, and metrics.
• Conduct audits across warehouse and integration activities, ensure adherence to procedures, identify risks, and close gaps with teams.
• Own RMAs and returns: manage customer RMAs, dead-on-arrival investigations, warranty and vendor returns, failure analysis coordination, and disposition.
• Lead customer complaint investigations and CAPA efforts with root cause analysis to verify effective solutions.
• Partner with customers and suppliers: handle escalations, containment actions, audits, and quality performance reporting.
• Drive improvement using audit results, returns data, and customer feedback to improve handling and processes.

Skills

Quality leadership

Process improvement

Root cause analysis

Tools

ERP systems

Warehouse management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Manager

Manager Parsippany, NJ, US

2 days ago Requisition ID: 1384

Salary Range: $90,000.00 To $110,000.00 Annually

About the Role

PNY Technologies is seeking a hands-on Quality Manager to build and lead the quality program for a growing business unit focused on fulfillment and product integration. This person will establish the processes and controls used to inspect, integrate, store, and ship products that meet customer requirements.

The role also owns the full RMA and returns process, from customer and warranty returns through vendor returns, failure analysis, product disposition, and corrective action. You’ll work closely with Operations and serve as the main point of contact for customer quality concerns.

What You’ll Do

Build the quality system: Develop and maintain the QMS, including quality procedures, work instructions, inspection plans, document controls, training, and performance metrics.

Strengthen day-to-day operations: Conduct audits across warehouse and integration activities, check adherence to procedures, identify risks, and work with teams to close gaps.

Own RMAs and returns: Manage customer RMAs, dead-on-arrival investigations, warranty returns, vendor returns, failure analysis coordination, and return material disposition.

Solve recurring problems: Lead customer complaint investigations and corrective and preventive action (CAPA) efforts. Use root cause analysis to address underlying issues and confirm that solutions are working.

Partner with customers and suppliers: Handle quality escalations, communicate containment and corrective actions, support customer audits and reviews, and provide quality performance reporting.

Drive improvement: Use audit results, returns data, and customer feedback to improve product handling, operational controls, and the customer experience.

What You Bring

5+ years of progressive quality experience in electronics or server hardware manufacturing, contract manufacturing, distribution, or fulfillment.

Experience establishing quality systems and controls, ideally in a growing operation.

Experience managing RMAs, warranty returns, customer complaints, and corrective action programs.

Knowledge of ISO 9001 principles, process auditing, root cause analysis, supplier quality, failure analysis, and ESD controls.

Experience working with ERP and warehouse management systems.

A hands-on approach and the ability to create processes that operational teams can use consistently.

WORKING CONDITIONS:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

KEY RELATIONSHIPS:

• Entire Quality Team
• Interfaces internally with Procurement, Operations, Engineering, Marketing/Sales; and externally with other PNY organizations
• Interfaces with Suppliers

COMPENSATION:

The base salary range for this position is $90,000.00 to $110,000.00; the exact salary depends on several factors such as experience, skills, education, and budget.

BENEFITS OVERVIEW:

• medical
• dental
• vision
• basic life and AD&D coverage
• short- and long-term disability
• a 401(k) retirement plan
• annual discretionary salary increases and bonuses
• paid company holidays
• paid time off
• access to company-paid training
• tuition reimbursement
• a 529 college savings plan
• pet insurance
• legal and ID theft coverage
• other voluntary insurance plans