Quality Program Lead - RMA, CAPA & Fulfillment

PNY Technologies Inc.; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Bonuses

Paid holidays

Paid time off

Tuition reimbursement

Pet insurance

ID theft coverage

Job summary

PNY Technologies Inc. is seeking a hands-on Quality Manager to build and lead the quality program for a growing unit focused on fulfillment and product integration.

You will establish processes and controls to inspect, integrate, store, and ship products meeting customer requirements. You will own RMAs and returns from customer and warranty returns through vendor returns, failure analysis, product disposition, and corrective action.

Qualifications

• 5+ years of progressive quality experience in electronics or server hardware manufacturing, contract manufacturing, distribution, or fulfillment.
• Experience establishing quality systems and controls.

Responsibilities

• Build and maintain the QMS, including procedures, work instructions, and inspection plans.
• Conduct audits across warehouse and integration activities and close gaps.
• Own RMAs and returns including warranty and vendor returns and corrective actions.
• Lead customer complaint investigations and CAPA efforts with root cause analysis.
• Collaborate with customers and suppliers and report quality performance.

Skills

Quality leadership

CAPA

Root cause analysis

RMA/process ownership

Audits

Tools

ERP

Warehouse Management Systems

Job description

PNY Technologies Inc. is seeking a hands-on Quality Manager to build and lead the quality program for a growing unit focused on fulfillment and product integration.

You will establish processes and controls to inspect, integrate, store, and ship products meeting customer requirements. You will own RMAs and returns from customer and warranty returns through vendor returns, failure analysis, product disposition, and corrective action.