Quality Systems Leader - Electronics & Fulfillment

Pny Technologies, Inc.; Parsippany-Troy Hills (NJ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

medical

dental

vision

basic life and AD&D coverage

short- and long-term disability

a 401(k) retirement plan

annual discretionary salary increases

bonuses

paid company holidays

paid time off

access to company-paid training

tuition reimbursement

a 529 college savings plan

pet insurance

legal and ID theft coverage

other voluntary insurance plans

Job summary

PNY Technologies, Inc. is seeking a hands-on Quality Manager to build and lead the quality program for a growing unit focused on fulfillment and product integration.

You will establish QMS processes and controls to inspect, integrate, store, and ship products meeting customer requirements. The role also owns RMAs and returns, from customer and warranty returns through vendor returns, failure analysis, disposition, and CAPA, working closely with Operations as the main contact for customer quality

Qualifications

• 5+ years of progressive quality experience in electronics or server hardware manufacturing, contract manufacturing, distribution, or fulfillment.
• Experience establishing quality systems and controls, ideally in a growing operation.
• Experience managing RMAs, warranty returns, customer complaints, and corrective action programs.
• Knowledge of ISO 9001 principles, process auditing, root cause analysis, supplier quality, failure analysis, and ESD controls.
• Experience working with ERP and warehouse management systems.

Responsibilities

• Build the quality system by developing and maintaining the QMS, procedures, work instructions, inspection plans, document controls, training, and metrics.
• Conduct audits across warehouse and integration activities, ensure adherence to procedures, identify risks, and close gaps with teams.
• Own RMAs and returns: manage customer RMAs, dead-on-arrival investigations, warranty and vendor returns, failure analysis coordination, and disposition.
• Lead customer complaint investigations and CAPA efforts with root cause analysis to verify effective solutions.
• Partner with customers and suppliers: handle escalations, containment actions, audits, and quality performance reporting.
• Drive improvement using audit results, returns data, and customer feedback to improve handling and processes.

Skills

Quality leadership

Process improvement

Root cause analysis

Tools

ERP systems

Warehouse management systems

Job description

PNY Technologies, Inc. is seeking a hands-on Quality Manager to build and lead the quality program for a growing unit focused on fulfillment and product integration.

You will establish QMS processes and controls to inspect, integrate, store, and ship products meeting customer requirements. The role also owns RMAs and returns, from customer and warranty returns through vendor returns, failure analysis, disposition, and CAPA, working closely with Operations as the main contact for customer quality