Quality Manager — ISO 9001, CAPA & QMS Lead

the-pivot-group-careers; Zeeland (MI); On-site; USD 86,000 - 132,000; Full time

Job summary

The Pivot Group Network in Zeeland, MI is seeking a Quality Manager to lead the development and maintenance of the QMS in alignment with ISO 9001. You will oversee internal and supplier audits, drive CAPA, and partner with engineering and production to ensure product quality across the lifecycle.

Successful candidates will have strong communication, problem-solving, and leadership capabilities, with a track record of improving quality performance in manufacturing environments.

Qualifications

• Strong communication and problem-solving skills.

Responsibilities

• Develop, implement, and maintain the Quality Management System (QMS) in accordance with ISO 9001 and other relevant standards.
• Lead and manage internal and external audits, including customer audits and regulatory inspections.
• Drive continuous improvement initiatives through the analysis of quality data, root cause analysis, and corrective/preventive actions (CAPA).
• Oversee the inspection, testing, and release of raw materials, in-process products, and finished goods to ensure compliance with specifications.
• Manage and develop the quality team, providing training, mentorship, and performance evaluations.
• Collaborate with engineering, production, and supply chain teams to ensure quality is integrated throughout the product lifecycle.
• Establish and monitor key quality performance indicators (KPIs) and report on quality metrics to senior leadership.
• Investigate and resolve customer complaints, ensuring timely and effective resolutions.

Skills

Strong communication

Problem-solving

Job description

The Pivot Group Network in Zeeland, MI is seeking a Quality Manager to lead the development and maintenance of the QMS in alignment with ISO 9001. You will oversee internal and supplier audits, drive CAPA, and partner with engineering and production to ensure product quality across the lifecycle.

Successful candidates will have strong communication, problem-solving, and leadership capabilities, with a track record of improving quality performance in manufacturing environments.