Quality Manager

TELUS Digital; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

TELUS Digital is seeking a Quality Manager to manage quality on a complex program. The role involves leading a quality team, establishing processes, and engaging with stakeholders. This remote position requires strong leadership and communication skills.

Qualifications

• 3 to 5 years of quality experience.
• Customer-facing experience preferred.

Responsibilities

• Lead quality activities on a global program.
• Develop and manage a team of quality professionals.
• Establish and streamline quality processes and tools.

Skills

Leadership

Communication

Data Analysis

Problem Solving

Education

Third-level qualification

Tools

Excel

Job description

Join to apply for the Quality Manager role at TELUS Digital

Requirements

Description and Requirements

• WORK LOCATION: Remote, USA
• JOB STATUS: Full time, regular
• FLEXIBILITY: Schedule required
• COMPENSATION: $60,000.00 to $75,000 per annum

Position summary:

TELUS Digital, a leading digital customer experience innovator that designs, builds, and delivers next-gen digital solutions for global and disruptive brands.

This role involves managing quality on a complex, expanding, and rapidly evolving program. The successful candidate will establish, implement, and manage a quality model to support program performance, build and lead a quality team, and work closely with stakeholders. This is a customer-facing role reporting directly to the Global Program Manager.

Responsibilities:

1. Lead quality activities on a global program.
2. Develop and manage a team of quality professionals.
3. Establish and streamline quality processes and tools.
4. Analyze, report on program progress, and manage risks.
5. Engage with customers on quality issues and participate in meetings and reports.
6. Travel as needed for meetings and visits.
7. Build relationships with stakeholders to align quality strategies.
8. Ensure team performance and development.

Experience:

• 3 to 5 years of quality experience.
• Third-level qualification or equivalent experience.
• Leadership and customer-facing experience preferred.
• Strong data analysis and Excel skills.
• Experience in fast-paced, customer-focused environments.
• Excellent communication and leadership skills.
• Proven track record in quality program development and implementation.
• Planning and problem-solving skills.
• High initiative and drive.

Values:

• Embrace change and opportunities.
• Passion for growth.
• Teamwork.
• Innovation.

At TELUS, we value diversity and equitable access to employment. We do not ask for monetary deposits or banking information during the application process. Be cautious of fraudulent communications and report suspicious activity.