Quality Manager

TELUS Digital; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

TELUS Digital is seeking a Quality Manager to lead quality initiatives for a complex global program. The successful candidate will manage a quality team, implement quality processes, and ensure customer satisfaction. This full-time remote role requires strong leadership and data analysis skills, along with a commitment to quality and teamwork.

Qualifications

• 3 to 5 years of quality experience.
• Experience in team leadership and customer-facing roles preferred.

Responsibilities

• Lead quality activities on a global scale program.
• Develop and manage a team of quality professionals.
• Establish efficient quality processes.

Skills

Leadership

Communication

Data Analysis

Problem Solving

Education

Relevant third-level qualification

Tools

Excel

Job description

Requirements

Description and Requirements

Work Location: Remote, USA

Job Status: Full time, regular

Flexibility: Schedule required

Compensation: $60,000.00 to $75,000 per annum

Position Summary

TELUS Digital is a leading digital customer experience innovator that designs, builds, and delivers next-gen digital solutions for global and disruptive brands.

This exciting, fast-paced role involves managing quality on a complex, expanding, and rapidly evolving program. The successful candidate will establish, implement, and manage a quality model to support program performance, lead and develop a quality team, and ensure customer satisfaction through partnership and collaboration. You will work directly with the Global Program Manager.

Responsibilities

1. Lead quality activities on a global scale program.
2. Develop and manage a team of quality professionals to meet customer and business requirements.
3. Establish efficient quality processes and streamline existing workflows.
4. Develop new quality processes and tools.
5. Analyze and report on program progress, trends, and achievements.
6. Monitor risks, resolve issues, and initiate corrective actions.
7. Engage with customers on quality matters through meetings, reports, and communication.
8. Travel as needed for meetings, visits, and project requirements.
9. Build relationships with stakeholders to align quality strategies.
10. Support and educate the global team to meet quality metrics.
11. Conduct performance appraisals and team development.
12. Induct and train new team members to high standards.

Experience

• 3 to 5 years of quality experience.
• Relevant third-level qualification or equivalent experience.
• Experience in team leadership and customer-facing roles preferred.
• Strong data analysis and Excel skills.
• Experience in fast-paced, customer-focused environments.
• Excellent leadership, communication, and interpersonal skills.
• Proven track record in developing and implementing quality programs.
• Planning and project management skills.
• Problem-solving abilities.
• High initiative and drive.

Values

• Embrace change and opportunities.
• Passion for growth.
• Teamwork.
• Innovation.

We are committed to diversity and equitable employment opportunities.