Customer Demand Analyst

Printpack Inc; Greensburg (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Printpack is seeking a Customer Demand Analyst for our Greensburg, IN location to help optimize production planning through accurate demand forecasting and data-driven insights. The role focuses on aligning production with customer needs, managing orders, inventory, and dashboards while collaborating with sales, logistics, and production teams to ensure on-time delivery.

You will leverage ERP systems and Excel to analyze data, build reports, and communicate findings to internal stakeholders and

Qualifications

• Bachelor's degree in Business, Supply Chain Management, or related field, OR equivalent experience
• Customer service, demand planning, or related analytical role preferred
• Strong data entry and computer proficiency with high accuracy and speed in system navigation and information processing
• ERP systems experience with the ability to learn and efficiently operate order management and inventory systems
• Advanced Microsoft Office Suite skills, particularly Excel for data analysis, reporting, and spreadsheet management
• Excellent written and verbal communication abilities for professional customer interactions and internal stakeholder coordination
• Analytical and problem-solving skills to research customer issues, interpret data patterns, and develop effective solutions
• Attention to detail and accuracy for precise order entry, data management, and quality assurance in all customer-facing activities
• Multi-tasking and time management capabilities to handle multiple concurrent customers, orders, and priorities effectively
• Relationship building and interpersonal skills to develop and maintain strong partnerships with internal and external customers
• Report development and data analysis experience with the ability to create customer-facing documentation and status reports
• Customer complaint resolution and service recovery skills, including investigation, root cause analysis, and follow-through capabilities
• Travel flexibility and availability for occasional customer visits, relationship development, and on-site support activities

Responsibilities

• Forecast production needs based on customer demand and forecasts
• Incorporate demand changes into production planning and scheduling
• Manage orders and inventory across assigned accounts
• Execute shipment releases to meet delivery expectations
• Serve as primary contact between customers and internal teams
• Develop and maintain inventory status reports and dashboards
• Analyze data and generate reports to support operations

Skills

Customer service

Order management

Data entry

ERP systems

Excel

Communication skills

Analytical skills

Attention to detail

Multi-tasking

Relationship building

Reporting

Problem solving

Travel flexibility

Education

Bachelor's degree or equivalent experience

Tools

MS Office

ERP systems

Excel

Job description

Customer Demand Analyst

Printpack is seeking qualified candidates to fill the position of Customer Demand Analyst located in Greensburg, IN.

Key Responsibilities

• Production Planning & Forecasting
• Analyze customer forecasts to proactively plan production schedules
• Incorporate demand changes and fluctuations into production planning
• Balance production resources to optimize efficiency and meet customer requirements
• Manage Trial System data and processes
• Order & Inventory Management Process items, orders, and shipment releases accurately and timely, ensuring optimal product delivery through effective order management
• Monitor and manage inventory levels across assigned accounts
• Execute shipment releases to meet customer delivery expectations
• Customer Relations & Communication Serve as primary point of contact for daily operational matters between customers and internal groups
• Build and maintain strong relationships with external customers
• Facilitate seamless information flow between customers and Printpack teams
• Resolve customer issues quickly and effectivelyConduct customer visits to strengthen relationships and understand operational needs
• Data Analysis & Reporting
• Develop and maintain inventory status reports for customers and internal stakeholders
• Create and manage order tracking systems and dashboards
• Generate trial reports to support customer and internal operations
• Perform advanced data analysis using Excel and enterprise systems
• Conduct forecast analysis to identify trends and potential issues
• Collaboration & Teamwork
• Manage increased account responsibility and complexity across multiple customers
• Mentor and support team members in developing skills and capabilities
• Collaborate with production, logistics, and quality teams to ensure seamless operations

Education / Experience

• Bachelor's degree preferred in Business, Supply Chain Management, or related field, OR equivalent experience
• Customer service, demand planning, or related analytical role preferred

Required Skills

• Customer service or order management experience and demonstrated success in customer-facing roles and service delivery
• Strong data entry and computer proficiency with high accuracy and speed in system navigation and information processing
• ERP systems experience with the ability to learn and efficiently operate order management and inventory systems
• Advanced Microsoft Office Suite skills, particularly Excel for data analysis, reporting, and spreadsheet management
• Excellent written and verbal communication abilities for professional customer interactions and internal stakeholder coordination
• Analytical and problem-solving skills to research customer issues, interpret data patterns, and develop effective solutions
• Attention to detail and accuracy for precise order entry, data management, and quality assurance in all customer-facing activities
• Multi-tasking and time management capabilities to handle multiple concurrent customers, orders, and priorities effectively
• Relationship building and interpersonal skills to develop and maintain strong partnerships with internal and external customers
• Report development and data analysis experience with the ability to create customer-facing documentation and status reports
• Customer complaint resolution and service recovery skills, including investigation, root cause analysis, and follow-through capabilities
• Travel flexibility and availability for occasional customer visits, relationship development, and on-site support activities

Benefits

• Medical coverage
• Dental coverage
• Life insurance
• Short-term disability
• Long-term disability
• 401(k)
• Matching gift program
• Employee assistance programs
• Educational assistance
• Service awards

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

To view your rights and government notices, please see the links below: Know Your Rights - Conozca sus Derechos - Your Rights Under USERRA (dol.gov) - FMLA - FMLA (Spanish) - Polygraph Protection - Right to Work - Right to Work (Spanish)

If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to [e-mail]. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.

Printpack is one of the most innovative and progressive packaging companies in the world and it embodies the employee-centric values established by its founder, J. Erskine Love Jr. in 1956. Printpack’s competition can buy the same equipment and materials, but the difference has always been the people who walk their plant floors and stroll through their hallways. There is no question that Printpack’s associates are a major factor in why their customers have faithfully relied on the Printpack level of service for over 60 years.

Printpack offers a comprehensive benefits package designed to promote wellness and provide protection for its associates and their families. Some of their competitive benefits include medical coverage, dental coverage, life insurance, short-term and long-term disability, 401(k), matching gift program, employee assistance programs, educational assistance, and service awards.

The Printpack Statement of Philosophy reflects on a commitment to their associates and a belief that they should “provide opportunities for personal fulfillment and growth commensurate with each individual’s highest level of competence and degree of contribution.”

As an equal opportunity employer, Printpack remains focused on creating an inclusive environment. One that embraces diversity as an enhancement to their work culture and a vital contributor to their success. Printpack is “Converting Vision into Value” for their associates, their community, their customers, and hopefully...for you.