Quality Insights Lead - Remote, Equity & Growth

King River Capital Group; New York (NY); Remote; USD 90,000 - 130,000; Full time

Job summary

Axion Ray is seeking a Quality Insights Lead to join our Solutions team. You will stay closely connected with enterprise customers after onboarding, guiding adoption, value delivery, and growth while coordinating with product and engineering to meet client goals.

As a hybrid technical and client-facing professional, you will translate customer needs into platform configurations and measurable outcomes, uncover expansion opportunities, and partner with Sales on renewals and upsell efforts.

Qualifications

• 2–4 years of experience in customer success, solutions, consulting, or technical project delivery.
• Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making.
• Ability to drive projects forward within a PMO or structured project delivery environment.
• Strong written and verbal communication skills; comfortable leading customer-facing conversations.
• Experience configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery.
• Passion for AI, enterprise software, or manufacturing technology.

Responsibilities

• Serve as the primary point of contact for customers following initial onboarding and deployment.
• Deliver ongoing program updates and operational check-ins to key customer stakeholders.
• Proactively monitor account health and platform usage to drive adoption and value realization.
• Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups.
• Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints.
• Translate customer goals into platform configurations, success plans, and measurable outcomes.
• Identify expansion opportunities and partner with Sales on renewal and upsell efforts.

Skills

Data fluency

PMO / structured delivery

Customer-facing communication

SaaS platform onboarding

AI enthusiasm

Cross-functional collaboration

Tools

Looker

Tableau

Snowflake

Postgres

Job description

Axion Ray is seeking a Quality Insights Lead to join our Solutions team. You will stay closely connected with enterprise customers after onboarding, guiding adoption, value delivery, and growth while coordinating with product and engineering to meet client goals.

As a hybrid technical and client-facing professional, you will translate customer needs into platform configurations and measurable outcomes, uncover expansion opportunities, and partner with Sales on renewals and upsell efforts.