Quality Insights Lead — Customer Success & Adoption

Axion; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Meaningful equity

Inclusive culture

Job summary

A pioneering manufacturing tech firm is seeking a Quality Insights Lead to drive customer value and retention. This remote role involves supporting enterprise clients, ensuring successful platform usage, and translating customer goals. Ideal candidates will have 2-4 years in customer success or technical roles, with strong communication and data fluency skillsets. Join a fast-growing startup with competitive compensation, equity, and impactful career development opportunities.

Qualifications

• 2-4 years of experience in customer success or technical project delivery.
• Ability to interpret operational data and generate insights.
• Experience managing SaaS platforms for onboarding and workflow optimization.

Responsibilities

• Be the primary contact for customers post-onboarding.
• Deliver program updates to stakeholders.
• Monitor account health and drive platform usage.

Skills

Customer success

Data fluency

Project management

Communication skills

Detail-oriented

SaaS platform management

Passion for AI

Tools

Looker

Tableau

Snowflake

Postgres

Job description

A pioneering manufacturing tech firm is seeking a Quality Insights Lead to drive customer value and retention. This remote role involves supporting enterprise clients, ensuring successful platform usage, and translating customer goals. Ideal candidates will have 2-4 years in customer success or technical roles, with strong communication and data fluency skillsets. Join a fast-growing startup with competitive compensation, equity, and impactful career development opportunities.