Quality Improvement Unit Manager - Social Services

NYC Administration for Children's Services; New York (NY); On-site; USD 97,000 - 107,000; Full time

Job summary

NYC Administration for Children’s Services is seeking an Administrative Director of Social Services to lead the Agency Program Assistance (APA) unit and oversee performance monitoring of preventive providers. You will guide quality improvement initiatives, supervise monitors, and collaborate with ACS and OCFS stakeholders to address practice concerns.

The role requires a baccalaureate degree with four years of progressively responsible experience, including managerial level exposure in a large

Qualifications

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services.
• Education and/or experience equivalent to the above; however, all candidates must have a baccalaureate degree and one year of administrative/managerial experience as described.

Responsibilities

• Managing a team of Monitors assigned to evaluate and monitor the performance of Preventive Providers.
• Evaluate and monitor provider agency performance, implement and oversee accountability and corrective action process.
• Facilitate collaborative quality improvement planning sessions with provider agencies, ACS and OCFS stakeholders to support joint planning to address shared practice concerns and areas of improvement.
• Provide regular reports on provider performance and performance concerns to other ACS divisions and ACS leadership. Flag concerns for senior leadership and coordinate appropriate response.
• Act as a senior level technical assistance expert for provider agency executive leadership on quality assurance and quality improvement best practice.
• Gather data to inform system improvement, identify best practices within agency practice to inform improvement across the system and share information with other ACS divisions to inform policy and planning.
• Establish and maintain cooperative relationships with executive personnel in contract agencies concerning issues related to performance, evaluation and improvement.

Education

Bachelor's degree plus four years of progressively responsible experience including one year at administrative/managerial level

Job description

NYC Administration for Children’s Services is seeking an Administrative Director of Social Services to lead the Agency Program Assistance (APA) unit and oversee performance monitoring of preventive providers. You will guide quality improvement initiatives, supervise monitors, and collaborate with ACS and OCFS stakeholders to address practice concerns.

The role requires a baccalaureate degree with four years of progressively responsible experience, including managerial level exposure in a large