Unit Manager

NYC Administration for Children's Services; New York (NY); On-site; USD 97,000 - 107,000; Full time

Job summary

NYC Administration for Children’s Services is seeking an Administrative Director of Social Services to lead the Agency Program Assistance (APA) unit and oversee performance monitoring of preventive providers. You will guide quality improvement initiatives, supervise monitors, and collaborate with ACS and OCFS stakeholders to address practice concerns.

The role requires a baccalaureate degree with four years of progressively responsible experience, including managerial level exposure in a large

Qualifications

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services.
• Education and/or experience equivalent to the above; however, all candidates must have a baccalaureate degree and one year of administrative/managerial experience as described.

Responsibilities

• Managing a team of Monitors assigned to evaluate and monitor the performance of Preventive Providers.
• Evaluate and monitor provider agency performance, implement and oversee accountability and corrective action process.
• Facilitate collaborative quality improvement planning sessions with provider agencies, ACS and OCFS stakeholders to support joint planning to address shared practice concerns and areas of improvement.
• Provide regular reports on provider performance and performance concerns to other ACS divisions and ACS leadership. Flag concerns for senior leadership and coordinate appropriate response.
• Act as a senior level technical assistance expert for provider agency executive leadership on quality assurance and quality improvement best practice.
• Gather data to inform system improvement, identify best practices within agency practice to inform improvement across the system and share information with other ACS divisions to inform policy and planning.
• Establish and maintain cooperative relationships with executive personnel in contract agencies concerning issues related to performance, evaluation and improvement.

Education

Bachelor's degree plus four years of progressively responsible experience including one year at administrative/managerial level

Job description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $97,000 - $107,490

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATION DIRECTOR OF SOCIAL SERVICES.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Division of Policy, Planning and Measurement (PPM) collaborates with every ACS division to guide systems analysis and strategic systems improvement; assure quality of practice at ACS and its provider agencies; professionalize the frontline workforce; bring knowledge into practice; provide research and analytic support; and plan and develop new programs and policies.

The Agency Program Assistance (APA) unit is a core component of the ACS provider performance monitoring. The unit performs monthly safety checks, manages case/child safety and risk alerts, corrective actions, and facilitates continuous quality improvement with every provider agency and program under IOC. APA utilizes performance indicators and data concerning safety practice and service delivery in the provider agency’s programs to identify systemic strengths and weaknesses. APA also conducts informative and educational meetings with provider agencies to discuss performance and findings.

Reporting to the Deputy Director of APA, the APA Manager will be responsible for the following:

• Managing a team of Monitors assigned to evaluate and monitor the performance of Preventive Providers.
• Evaluate and monitor provider agency performance, implement and oversee accountability and corrective action process.
• Facilitate collaborative quality improvement planning sessions with provider agencies, ACS and OCFS stakeholders to support joint planning to address shared practice concerns and areas of improvement.
• Provide regular reports on provider performance and performance concerns to other ACS divisions and ACS leadership. Flag concerns for senior leadership and coordinate appropriate response.
• Act as a senior level technical assistance expert for provider agency executive leadership on quality assurance and quality improvement best practice.
• Gather data to inform system improvement, identify best practices within agency practice to inform improvement across the system and share information with other ACS divisions to inform policy and planning.
• Establish and maintain cooperative relationships with executive personnel in contract agencies concerning issues related to performance, evaluation and improvement.

• Supervise APA staff to ensure consistent implementation of quality improvement methodology across monitors.
• Work in partnership with ACS program areas and the provider agency community in ongoing development of quality improvement methods.

Additional Info

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

The Administration for Children’s Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at [e-mail] or 212-676-6955.

Note: Only candidates under consideration will be contacted.

ADMINISTRATIVE DIRECTOR OF SOC - 1005C

Minimum Qualifications

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
• Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

$68,214.00 – $223,299.00