Senior Manager, Provider Performance & Quality Improvement

City of New York; New York (NY); On-site; USD 97,000 - 107,000; Full time

Job summary

City of New York, Administration for Children’s Services, seeks an APA Manager in New York to lead the Division of Policy, Planning and Measurement quality initiatives.

Reporting to the Deputy Director of APA, you will supervise a team of Monitors, oversee performance evaluations, and coordinate corrective actions with ACS and providers. This role emphasizes data-driven improvement and cross-divisional collaboration to advance child welfare programs.

Qualifications

• A bachelor's degree and four years of progressively responsible experience in social services administration.
• One year of administrative or managerial experience within a large governmental agency.

Responsibilities

• Manage Monitors team to evaluate Preventive Providers' performance.
• Evaluate and monitor provider performance; oversee corrective action processes.
• Lead collaborative quality improvement planning with agencies and ACS/OCFS stakeholders.
• Provide regular performance reports to ACS divisions and leadership; flag concerns.
• Serve as senior technical expert on QA/QI best practices for provider leadership.
• Gather data to inform system-wide improvements and share with ACS divisions.
• Maintain cooperative relationships with executive staff at contract agencies.
• Supervise APA staff to ensure consistent QA/QI implementation.
• Collaborate with ACS program areas and providers on ongoing QA methods.

Skills

Team management

Quality improvement

Data analysis

Education

Bachelor's degree

Administrative/managerial experience

Job description

City of New York, Administration for Children’s Services, seeks an APA Manager in New York to lead the Division of Policy, Planning and Measurement quality initiatives.

Reporting to the Deputy Director of APA, you will supervise a team of Monitors, oversee performance evaluations, and coordinate corrective actions with ACS and providers. This role emphasizes data-driven improvement and cross-divisional collaboration to advance child welfare programs.