Unit Manager

City of New York; New York (NY); On-site; USD 97,000 - 107,000; Full time

Job summary

City of New York, Administration for Children’s Services, seeks an APA Manager in New York to lead the Division of Policy, Planning and Measurement quality initiatives.

Reporting to the Deputy Director of APA, you will supervise a team of Monitors, oversee performance evaluations, and coordinate corrective actions with ACS and providers. This role emphasizes data-driven improvement and cross-divisional collaboration to advance child welfare programs.

Qualifications

• A bachelor's degree and four years of progressively responsible experience in social services administration.
• One year of administrative or managerial experience within a large governmental agency.

Responsibilities

• Manage Monitors team to evaluate Preventive Providers' performance.
• Evaluate and monitor provider performance; oversee corrective action processes.
• Lead collaborative quality improvement planning with agencies and ACS/OCFS stakeholders.
• Provide regular performance reports to ACS divisions and leadership; flag concerns.
• Serve as senior technical expert on QA/QI best practices for provider leadership.
• Gather data to inform system-wide improvements and share with ACS divisions.
• Maintain cooperative relationships with executive staff at contract agencies.
• Supervise APA staff to ensure consistent QA/QI implementation.
• Collaborate with ACS program areas and providers on ongoing QA methods.

Skills

Team management

Quality improvement

Data analysis

Education

Bachelor's degree

Administrative/managerial experience

Job description

• Job Category: Policy, Research & Analysis
• Salary Band: $150,000+
• Compensation: USD 68,214 - USD 223,299

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $97,000 - $107,490

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATION DIRECTOR OF SOCIAL SERVICES.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Division of Policy, Planning and Measurement (PPM) collaborates with every ACS division to guide systems analysis and strategic systems improvement; assure quality of practice at ACS and its provider agencies; professionalize the frontline workforce; bring knowledge into practice; provide research and analytic support; and plan and develop new programs and policies.

The Agency Program Assistance (APA) unit is a core component of the ACS provider performance monitoring. The unit performs monthly safety checks, manages case/child safety and risk alerts, corrective actions, and facilitates continuous quality improvement with every provider agency and program under IOC. APA utilizes performance indicators and data concerning safety practice and service delivery in the provider agency’s programs to identify systemic strengths and weaknesses. APA also conducts informative and educational meetings with provider agencies to discuss performance and findings.

Reporting to the Deputy Director of APA, the APA Manager will be responsible for the following:

• Managing a team of Monitors assigned to evaluate and monitor the performance of Preventive Providers.
• Evaluate and monitor provider agency performance, implement and oversee accountability and corrective action process.
• Facilitate collaborative quality improvement planning sessions with provider agencies, ACS and OCFS stakeholders to support joint planning to address shared practice concerns and areas of improvement.
• Provide regular reports on provider performance and performance concerns to other ACS divisions and ACS leadership. Flag concerns for senior leadership and coordinate appropriate response.
• Act as a senior level technical assistance expert for provider agency executive leadership on quality assurance and quality improvement best practice.
• Gather data to inform system improvement, identify best practices within agency practice to inform improvement across the system and share information with other ACS divisions to inform policy and planning.
• Establish and maintain cooperative relationships with executive personnel in contract agencies concerning issues related to performance, evaluation and improvement.
• Supervise APA staff to ensure consistent implementation of quality improvement methodology across monitors.
• Work in partnership with ACS program areas and the provider agency community in ongoing development of quality improvement methods.

Additional Info

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

The Administration for Children’s Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at [e-mail] or 212-676-6955.

Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or

2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.