Quality Improvement Specialist

Exceptional Persons Inc; Waterloo (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

Paid time off

401(k) with employer match up to 6%

Telemedicine and virtual counseling

Paid training and professional develop

Job summary

EPI is seeking a Quality Improvement Specialist in Iowa to advance agency-wide quality initiatives, accreditation efforts, and compliance monitoring. The role emphasizes problem-solving, data analysis, and collaboration across programs to ensure safe, person-centered services that align with the organization’s mission.

The position offers meaningful work supporting better outcomes for the people served, with opportunities for professional growth and ongoing training in quality standards and

Qualifications

• Bachelor's degree in Human Services, Social Work, or related field required.
• Equivalent combination of education and experience will be considered.
• Two (2) years of experience in human services required.
• Experience supporting individuals with intellectual disabilities, brain injury, mental illness, or related populations preferred.
• Strong analytical, organizational, and problem-solving skills.
• Ability to interpret information, identify trends, and recommend improvements.
• Clear and professional written and verbal communication.
• Ability to work independently while managing multiple priorities.
• General computer proficiency and willingness to learn electronic systems.
• Valid driver's license, reliable vehicle, acceptable driving record, and auto insurance.
• Ability to pass required background checks and a post-offer drug screen.
• Ability to participate in weekend on-call incident reporting responsibilities as assigned.

Responsibilities

• Support quality assurance and compliance efforts across EPI programs to promote safe, effective, and person-centered services.
• Conduct audits, assessments, and reviews to identify strengths, risks, and opportunities for improvement.
• Monitor and analyze quality, incident, health and safety, and performance data to identify trends and recommend solutions.
• Coordinate incident reporting processes and ensure documentation meets agency, accreditation, and regulatory requirements.
• Support accreditation and certification activities, including tracking remediation plans and quality improvement initiatives.
• Conduct health and safety assessments and collaborate with teams to address identified concerns.
• Partner with managers and directors to strengthen compliance, improve outcomes, and support organizational goals.
• Facilitate training and provide guidance on documentation, incident management, best practices, and quality standards.
• Serve as a resource for quality improvement, regulatory compliance, and continuous organizational improvement efforts.

Job description

Drive Excellence. Strengthen Services. Make an Impact.

At EPI, we don't just talk about making a difference. We create opportunities, support independence, and help people thrive every day.

Since 1957, EPI has been connecting people, creating opportunities, and nurturing growth throughout our communities. As an employee-nominated seven-time Employer of Choice, we are guided by our core values of People, Stewardship, Creative Cooperation, and Integrity.

Where Quality, Compliance, and Continuous Improvement Come Together

We are seeking a Quality Improvement Specialist to support agency-wide quality initiatives, accreditation efforts, compliance monitoring, and performance improvement activities.

This role is ideal for someone who enjoys problem-solving, analyzing information, identifying opportunities for improvement, and helping teams achieve excellence. Working collaboratively across programs and departments, the Quality Improvement Specialist helps ensure services remain safe, compliant, person-centered, and aligned with EPI's mission.

If you are passionate about continuous improvement and want a role where your work directly supports better outcomes for the people we serve, this position offers meaningful purpose and professional growth.

Working at EPI Has Its Benefits. Many Benefits.

Full benefits are offered for full-time positions (30+ hours/week):

• Health, dental, vision, and life insurance (including pet insurance)
• Generous paid time off
• 401(k) with employer match up to 6% (also available to part-time employees; must be 21 or older)
• Free telemedicine and virtual counseling
• Paid training and professional development
• Immediate employee discounts (gym memberships, vehicle repair, and more)
• Public Student Loan Forgiveness (PSLF) eligible employer

Purpose in Action. Excellence Starts Here.

In this role, you will:

• Support quality assurance and compliance efforts across EPI programs to promote safe, effective, and person-centered services.
• Conduct audits, assessments, and reviews to identify strengths, risks, and opportunities for improvement.
• Monitor and analyze quality, incident, health and safety, and performance data to identify trends and recommend solutions.
• Coordinate incident reporting processes and ensure documentation meets agency, accreditation, and regulatory requirements.
• Support accreditation and certification activities, including tracking remediation plans and quality improvement initiatives.
• Conduct health and safety assessments and collaborate with teams to address identified concerns.
• Partner with managers and directors to strengthen compliance, improve outcomes, and support organizational goals.
• Facilitate training and provide guidance on documentation, incident management, best practices, and quality standards.
• Serve as a resource for quality improvement, regulatory compliance, and continuous organizational improvement efforts.

Qualifications

• Bachelor's degree in Human Services, Social Work, or a related field required
  • Equivalent combination of education and experience will be considered
• Two (2) years of experience in human services required
• Experience supporting individuals with intellectual disabilities, brain injury, mental illness, or related populations preferred
• Strong analytical, organizational, and problem-solving skills
• Ability to interpret information, identify trends, and recommend improvements
• Clear and professional written and verbal communication
• Ability to work independently while managing multiple priorities
• General computer proficiency and willingness to learn electronic systems
• Valid driver's license, reliable vehicle, acceptable driving record, and auto insurance
• Ability to pass required background checks and a post-offer drug screen
• Ability to participate in weekend on-call incident reporting responsibilities as assigned

Integrity — Maintaining confidentiality, accountability, and high ethical standards in every aspect of the work.

Attention to Detail — Ensuring accuracy, consistency, and quality in documentation, reporting, and compliance activities.

Critical Thinking — Analyzing information, identifying opportunities, and helping solve complex challenges.

Collaboration — Building positive working relationships and partnering with teams across the agency.

Commitment to Excellence — Supporting continuous improvement and helping EPI provide the highest quality services possible.