QUALITY ASSURANCE MANAGER

Apis Services, Inc.; Reading (Berks County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

$2,000 Sign on Bonus

DailyPay

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Wellness Programs

Employee Referral Bonuses

Company-Paid Training

Job summary

Supportive Concepts for Families, Inc. is seeking a Quality Assurance Manager in Reading, PA to lead quality initiative strategies, oversee audits, and ensure licensing compliance across program operations. Training and oversight will empower staff and improve service delivery.

The role requires strong organizational and communication skills, with paid training provided and opportunities for professional development within a mission-driven environment.

Qualifications

• High School diploma and 6 years of experience working directly with individuals with IDD or autism, or
• Associate’s Degree and 4 years of experience working directly with individuals with IDD or autism, or
• Bachelor’s Degree in Human Services Field and 2 years of experience working directly with individuals with IDD or autism

Responsibilities

• Assist with the development and oversight of quality initiative strategies throughout program operations and all areas of the organization to improve quality of service delivery while maximizing upon limited resources.
• Maintain any required Quality Assurance/ Quality Management certifications.
• Oversee quality management activities such as IM4Q, Provider Monitoring, and various audits, in addition to completion of any corresponding required activities.
• Assist in the development of any Quality Assurance work plan(s).
• Monitor, track, complete reports, and attend internal meetings as required.
• Respond to questions/provide additional information as requested by administrative entities.
• Review anyWaiver monitoring forms and meetings to ensure any needed follow-up action is completed.
• Conduct random quality oversights on at least a monthly basis and as requested.
• Oversee completion of ODP self-assessment twice annually.
• Provide training and guidance to the Program Specialist positions in regards to licensing regulatory compliance.
• Review paperwork such as ISP, SNAP and BSP and/or RPPs for accuracy.
• Prepare and maintain all required licensing files throughout the year for each resident in preparation for annual licensing and follow up with Program team for needed items.
• Facilitate preparation for any licensing and/or quality reviews as needed for any outside entity.
• Facilitate on-site inspection with the licensors in conjunction with the Sr. Regional/ Regional Directors.
• Review all noted events to determine if they are reportable and consult investigation team when necessary.
• Enter incidents as required into EIM, complete final report within timeframes established.
• Participate as a Peer Reviewer for the investigation process as needed.
• Ensure completion of Investigation Panel Recommendations.
• Promote Residents, Staff, and the Agency in a positive manner to neighbors, doctors, families, and the public at large.

Skills

Compassionate

Dependable

Patient

Team-Oriented

Service-Focused

Professional

Positive

Committed to Helping Others

Education

High School diploma

Associate’s Degree

Bachelor’s Degree in Human Services

Tools

Excel

PowerPoint

Job description

Be the Reason Someone Has a Better DayQuality Assurance Manager

$2,000 Sign on Bonus!!!

Full Time- Salaried | Paid Training | DailyPay Available

Looking for More Than Just a Job?

At Supportive Concepts for Families, we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We're seeking compassionate, dedicated professionals who are looking for more than a paycheck. We’re looking for individuals who want to make a difference, build rewarding careers, and become part of a team committed to helping others succeed.

Whether you’re beginning your career, changing professions, or bringing years of experience, we provide the training, support, and opportunities needed to help you thrive.

No experience required for many positions. Paid training provided.

About Supportive Concepts for Families, Inc.

For more than 25 years, Supportive Concepts for Families, has been dedicated to improving lives through high-quality services and support.

Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice.

Every day, our team members make a meaningful impact by supporting people in reaching their goals and living their best lives.

Why Join Our Team?

Competitive Pay & Benefits

• $2, 000 SIGN ON BONUS!
• Competitive Compensation
• DailyPay – Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

Career Growth & Development

• Paid Training Programs
• Professional Development Opportunities
• Certification Opportunities
• Leadership Development Programs
• Career Advancement Opportunities
• Opportunities Across Multiple Service Lines

Meaningful Work That Matters

• Make a Difference Every Day
• Support Individuals and Families
• Build Meaningful Relationships
• Strengthen Communities
• Join a Mission-Driven Organization

What You’ll Do

As a Quality Assurance Manager, you will:

• Assist with the development and oversight of quality initiative strategies throughout program operations and all areas of the organization to improve quality of service delivery while maximizing upon limited resources.
• Maintain any required Quality Assurance/ Quality Management certifications.
• Oversee quality management activities such as IM4Q, Provider Monitoring, and various audits, in addition to completion of any corresponding required activities.
• Assist in the development of any Quality Assurance work plan(s).
• Monitor, track, complete reports, and attend internal meetings as required.
• Respond to questions/provide additional information as requested by administrative entities.
• Review anyWaiver monitoring forms and meetings to ensure any needed follow-up action is completed.
• Conduct random quality oversights on at least a monthly basis and as requested.
• Oversee completion of ODP self-assessment twice annually.
• Provide training and guidance to the Program Specialist positions in regards to licensing regulatory compliance.
• Review paperwork such as ISP, SNAP and BSP and/or RPPs for accuracy.
• Prepare and maintain all required licensing files throughout the year for each resident in preparation for annual licensing and follow up with Program team for needed items.
• Facilitate preparation for any licensing and/or quality reviews as needed for any outside entity.
• Facilitate on-site inspection with the licensors in conjunction with the Sr. Regional/ Regional Directors.
• Review all noted events to determine if they are reportable and consult investigation team when necessary.
• Enter incidents as required into EIM, complete final report within timeframes established.
• Participate as a Peer Reviewer for the investigation process as needed.
• Ensure completion of Investigation Panel Recommendations.
• Promote Residents, Staff, and the Agency in a positive manner to neighbors, doctors, families, and the public at large.

Who We’re Looking For

You may be a great fit if you are:

• Compassionate
• Dependable
• Patient
• Team-Oriented
• Service-Focused
• Professional
• Positive
• Committed to Helping Others

Qualifications

Required:

• High School diploma and 6 years of experience working directly with individuals with IDD or autism, or
• Associate’s Degree and 4 years of experience working directly with individuals with IDD or autism, or
• Bachelor’s Degree in Human Services Field and 2 years of experience working directly with individuals with IDD or autism

Preferred:

• Specialized knowledge of Excel and Power Point
• Basic knowledge of statistical operations and functions
• Knowledge of local, state, and federal human services rules and regulations
• Excellent communication, writing, documentation, and personnel record keeping skills
• Excellent organizational skills and detail oriented
• Team Leader
• Detail oriented

About Our Organization

Supportive Concepts for Families, Inc. is part of the Inperium family of companies.

Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.

This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.

About Company

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.

"Creating a Better Tomorrow... Today"