QIDP/ Case Manager (Community Options)

EP!C; Peoria (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

EP!C is seeking a Support Services Director to lead direct care coordination, supervise staff, and ensure compliance with regulatory guidelines. The role focuses on developing personal plans, coordinating ISP activities, and maintaining rigorous documentation to support residents across facilities.

The position requires a bachelor’s degree in Human Services or education and prior supervisory experience, with strong leadership and multitasking abilities.

Qualifications

• Bachelor's degree preferred in Human Services or education with supervisory experience.
• Experience supervising staff and coordinating program activities.
• Ability to read and interpret policies, regulations, and guidelines.

Responsibilities

• Supervise staff and coordinate direct care services per agency policies.
• Develop and monitor ISP plans, annual meetings, and documentation.
• Maintain files and data entry to meet clinical and financial requirements.
• Collaborate with Benefits Coordinator and other departments.

Skills

People management

Leadership

Staff supervision

Budget management

Microsoft Office

Communication

Regulatory compliance

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Brief Description

Position Objective: The Support Services Director will follow Rule 50, Dept of Human Services Rule 115, Rule 116, Rule 119, Rule 120, and other relevant regulatory guidelines. Will develop and implement personal plans and coordinate all direct care services provided by the facility to residents.

Essential Duties/Responsibilities

Mission Vision, Values

• To support the philosophy through the agency's mission, vision, values and strategic plan.
• Manage all responsibilities based on the agency mission, using individual choice and all appropriate policies, procedures, and regulations.

Brief Description

Position Objective: The Support Services Director will follow Rule 50, Dept of Human Services Rule 115, Rule 116, Rule 119, Rule 120, and other relevant regulatory guidelines. Will develop and implement personal plans and coordinate all direct care services provided by the facility to residents.

Essential Duties/Responsibilities

Mission Vision, Values

• To support the philosophy through the agency's mission, vision, values and strategic plan.
• Manage all responsibilities based on the agency mission, using individual choice and all appropriate policies, procedures, and regulations.

Assistance to – Not Applicable

Staff Supervision

• In conjunction with the HR department, interview, hire, supervise, assign, evaluate the performance of, and when necessary, discharge assigned personnel directly and in cooperation with appropriate department heads.

Program/Department Development, and Coordination

• To conduct oneself in a manner that reflects the highest standards of professional courtesy and ethical practices to people served, staff, guardians, families, and all outside contacts.
• Coordinate and monitor functions of each area of facilities to ensure an efficient operation of the facility.
• Monitor the maintenance and upkeep of building, grounds, and vehicle (if used).
• Meets all deadlines set by the agency and outside resources.
• Work with Benefits Coordinator.
• Complete monthly summaries and ensure all documentation is completed to meet clinical and financial requirements.
• Maintain files and data entry according to the standards set by the agency.
• Provide support to and work with all team and agency members.
• Develop personal plans for all people on caseload, including coordinating and facilitating ISP annual, along with other meetings as appropriate.
• Train all aspects of clinical responsibilities, including incident reports, ISP, monthly summaries, drill sign off and other clinical tasks.
• Train staff in Positive Behavior Approaches related to the person.
• Develop behavior plan for individuals who require behavioral support.
• Participate in the Behavioral Management and Human Rights Committees as needed.
• Maintain positive parent and guardian relations for individuals on the team.
• Promote community-based learning for individuals.
• Understand rules governing program/licensure for community day services.
• Support database management systems.
• Complete QIDP training per DHS regulations.

Fiscal Management

• Monitor inventories and purchasing systems. Review purchasing inventories and reconcile with current invoices.
• Complete and follow accounting and payroll procedures in a timely manner.

Marginal Responsibilities

• Perform other duties as assigned.
• As a mandated reporter ensures all allegations, abuse, and neglect are reported as required.

Education/Experience Requirements

• Bachelor's Degree preferred in Human Services or education and two years' supervisory experience required.
• Supervisory experience is essential.
• One year experience with persons with developmental disabilities.
• The ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence.
• Ability to effectively present information in one-on one and small group situations to customers, clients, and other employees of the organization.

Competency Requirements

• Ability to manage others.
• Ability to multi-task.
• Effective time management skills.
• Professional interpersonal skills.
• Proficient in Microsoft Office.
• Strong analytical skills.
• Strong business acumen.
• Strong ethical conduct.
• Strong leadership skills.

Physical Requirements

• Frequent walking and sitting.
• Regular reaching, grasping, and standing.
• Other physical activities related to an office environment.
• Operates general office equipment, including multi-line phone, fax machine, printer, copier, and personal computer.
• Ability to lift 50 lbs.

Work Environment

• Work may occur in the following settings: Home, Office, Classroom, Site, Group Homes, or Community.
• Be a team player with a positive attitude towards the people EP!C supports, peers, EP!C staff and outside contacts.

EP!C's Employee Value Proposition

At EP!C, we have a dedicated team working to provide support to adults with disabilities. We are dedicated to empower and inspire not only the people that we support but our employees as well. To do this, we offer full-time benefits, paid training, a Wellness program, employee recognition, and more! If you are looking for a career that is more than just a job along with internal growth opportunities, consider joining the EP!C family! Let's empower and inspire together!

Requirements

Education/Experience Requirements

• Bachelor's Degree preferred in Human Services or education and two years' supervisory experience required.
• Supervisory experience is essential.
• One year experience with persons with developmental disabilities.
• The ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence.
• Ability to effectively present information in one-on one and small group situations to customers, clients, and other employees of the organization.

Competency Requirements

• Ability to manage others.
• Ability to multi-task.
• Effective time management skills.
• Professional interpersonal skills.
• Proficient in Microsoft Office.
• Strong analytical skills.
• Strong business acumen.
• Strong ethical conduct.
• Strong leadership skills.

Physical Requirements

• Frequent walking and sitting.
• Regular reaching, grasping, and standing.
• Other physical activities related to an office environment.
• Operates general office equipment, including multi-line phone, fax machine, printer, copier, and personal computer.
• Ability to lift 50 lbs.