QUALITY ASSURANCE SPECIALIST
Abraxas Youth & Family Services
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Benefits offered by this job
Job summary
Abraxas Youth & Family Services seeks a Quality Assurance Specialist to join our on-site team and ensure compliant, high-quality service delivery across multiple program areas. You will collaborate with the Quality Department and program staff to reduce risk, support EHR systems, and strengthen data integrity.
The role emphasizes training, domain wellness, and reporting, with responsibilities for audits, data collection, and credentialing processes.
Qualifications
- Bachelor’s degree in health systems or related field.
- Associates degree in health systems or related field plus two years’ experience preferably in social service environment.
- Two years’ experience implementing/supporting or hands-on operational experience with Credible platform, or electronic health record systems.
- High level of computer literacy with MS Office products.
- Must have prior experience in human services.
Responsibilities
- Partners with Quality Department and program team members to ensure quality service delivery and reduce fraud, waste, and abuse.
- Assists with ensuring compliance with EHR components and agency policies and procedures, all federal, state, and local regulations and laws, and all licensing and accreditation regulations.
- Addresses any domain configuration, reporting, and/or training needs collaboratively with the EHR Manager and Staff Development Department.
- Supports implementation and/or merging of Credible EHR domains.
- Effectively maintain administration of domains, a.k.a. responsible for “domain wellness”.
- Is knowledgeable of and advises teams on best practices on use of EHR for service delivery.
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improvements.
- Provides/Assists EHR New Hire, End User, and Administrative Trainings and support, as requested.
- Adhere to all policies and procedures, with the most stringent attention to complying with all governmental and HIPPA mandated patient confidentiality regulations. Holds all company and employee information at the highest level of confidentiality.
- Follows and promotes a trauma-informed approach when assisting with client and employee complaints/investigations.
- Facilitates data collection in areas such as incident/accident reports, completion of consumer feedback surveys to identify any programmatic concerns, outcome measurements, and compliance reporting.
- Completes record compliance audits, and aggregate results.
- Gathers and sends data for external requests for information. Assists with preparations for licensing, county or other visits when needed.
- As needed, completes credentialing/contracting documents.
- Assists with records management as required, both in paper and electronically.
- Assists in developing solutions to identified department problems in cooperation with management.
- Participates in PQI committees when assigned.
- Remains flexible to provide assistance with emergencies in the evening or weekend hours for any significant compliance concerns or EHR-related problems.
Skills
Education
Tools
Job description
Build a Career with Purpose
Quality Assurance Specialist - ON-SITE
Full-Time / Exempt
55,000 Salary
DailyPay Available
- Certification Opportunities
- Opportunities Across Multiple Service Lines
- Strengthen Communities
- Competitive Compensation
- DailyPay – Access Your Earned Wages Before Payday
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Employee Assistance Program
- Wellness Programs
- Employee Referral Bonuses
- Company-Paid Training
- Paid Training Programs
- Professional Development Opportunities
- Certification Opportunities
- Leadership Development Programs
- Career Advancement Opportunities
- Opportunities Across Multiple Service Lines
- Make a Difference Every Day
- Support Individuals and Families
- Build Meaningful Relationships
- Strengthen Communities
- Join a Mission-Driven Organization
- Partners with Quality Department and program team members to ensure quality service delivery and reduce fraud, waste, and abuse.
- Assists with ensuring compliance with EHR components and agency policies and procedures, all federal, state, and local regulations and laws, and all licensing and accreditation regulations.
- Addresses any domain configuration, reporting, and/or training needs collaboratively with the EHR Manager and Staff Development Department.
- Supports implementation and/or merging of Credible EHR domains.
- Effectively maintain administration of domains, a.k.a. responsible for “domain wellness”.
- Is knowledgeable of and advises teams on best practices on use of EHR for service delivery.
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improvements.
- Provides/Assists EHR New Hire, End User, and Administrative Trainings and support, as requested.
- Adhere to all policies and procedures, with the most stringent attention to complying with all governmental and HIPPA mandated patient confidentiality regulations. Holds all company and employee information at the highest level of confidentiality.
- Follows and promotes a trauma-informed approach when assisting with client and employee complaints/investigations.
- Facilitates data collection in areas such as incident/accident reports, completion of consumer feedback surveys to identify any programmatic concerns, outcome measurements, and compliance reporting.
- Completes record compliance audits, and aggregate results.
- Gathers and sends data for external requests for information. Assists with preparations for licensing, county or other visits when needed.
- As needed, completes credentialing/contracting documents.
- Assists with records management as required, both in paper and electronically.
- Assists in developing solutions to identified department problems in cooperation with management.
- Participates in PQI committees when assigned.
- Remains flexible to provide assistance with emergencies in the evening or weekend hours for any significant compliance concerns or EHR-related problems.
- Compassionate
- Dependable
- Patient
- Team-Oriented
- Service-Focused
- Professional
- Positive
- Committed to Helping Others
- Bachelor’s degree in health systems, or related field
- Associates degree in health systems, or related field plus two years’ experience preferably in social service
- environment.
- Two years’ experience implementing/supporting or hands‑on operational experience with Credible platform,
- or electronic health record systems.
- High level of computer literacy with MS Office products.
- Must have prior experience in human services
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with Disabilities To Perform The Essential Functions. While performing the duties of this job, the employee is regularly required to sit; walk; use hands; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds.
Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law. This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.
is part of the Inperium family of companies.
Employment for this position is administered through Apis Services, Inc.
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