Quality Improvement & Patient Experience Lead

Nantucket Cottage Hospital; Mikas Pond (MA); On-site; USD 53,000 - 76,000; Full time

Job summary

Nantucket Cottage Hospital seeks a Quality Program Coordinator to plan, coordinate, and evaluate quality improvement initiatives, ensuring regulatory compliance and performance measurement. The role also serves as the hospital's Patient Family Relations lead, handling complaints and promoting patient-centered care.

Responsibilities include data analysis, dashboard creation, cross-functional collaboration, and preparation of documentation for surveys and audits to drive safety and quality

Qualifications

• Education: High School Diploma or Equivalent; Associate's Degree or Bachelor's Degree in a related field are required.
• Experience with healthcare quality improvement, project coordination, and regulatory compliance is preferred.
• Strong data analysis, reporting, and communication skills are essential.

Responsibilities

• Plan and execute quality improvement projects and monitor timelines and deliverables.
• Collect, organize, and analyze data related to quality measures and performance.
• Prepare reports, dashboards, and presentations for stakeholders.
• Facilitate communication between clinical staff and leadership to ensure alignment.
• Ensure regulatory accreditation standards are met and support surveys/audits.
• Coordinate Policy Leadership Committee activities and policy management.
• Respond to patient and family concerns as the Patient Family Relations lead.
• Document information and maintain confidential records for QA activities.

Skills

Healthcare quality measures

Regulatory compliance

Project coordination

Data analysis

Communication

Education

High School Diploma or Equivalent

Associate's Degree (Related Field)

Bachelor's Degree (Related Field)

Tools

Microsoft Project

Trello

Excel

Job description

Nantucket Cottage Hospital seeks a Quality Program Coordinator to plan, coordinate, and evaluate quality improvement initiatives, ensuring regulatory compliance and performance measurement. The role also serves as the hospital's Patient Family Relations lead, handling complaints and promoting patient-centered care.

Responsibilities include data analysis, dashboard creation, cross-functional collaboration, and preparation of documentation for surveys and audits to drive safety and quality