Healthcare Quality & Patient Experience Coordinator

Partner's Healthcare; Nantucket (MA); On-site; USD 53,000 - 76,000; Full time

Job summary

Mass General Brigham seeks a Quality Program Coordinator to support planning, coordination, and evaluation of quality improvement initiatives. You will also lead Patient Family Relations, addressing complaints and promoting patient-centered care while ensuring regulatory compliance.

The role involves coordinating multidisciplinary teams, analyzing data, and preparing reports to drive safety and continuous improvement across the hospital.

Qualifications

• Knowledge of healthcare quality measures, regulatory requirements, and accreditation standards.
• Superior organizational, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks.
• Experience with healthcare data management and problem solving.

Responsibilities

• Plan and execute quality improvement projects aligning with organizational goals.
• Coordinate activities: schedule meetings, prepare agendas, maintain documentation.
• Monitor progress against timelines and deliverables; address delays.
• Collect, organize, and analyze data on quality measures and performance.
• Develop reports, dashboards, and presentations for stakeholders.
• Serve as liaison between project teams, clinical staff and leadership.
• Ensure compliance with regulatory requirements and accreditation standards.
• Assist in regulatory surveys and audits with documentation.
• Maintain organized project documentation and records.

Skills

Quality improvement

Regulatory compliance

Project management

Data analysis

EHR systems

Communication

Team coordination

Education

Bachelor's degree in related field

Associate's degree in related field

High School Diploma or equivalent

Tools

Microsoft Project

Trello

Excel

Job description

Mass General Brigham seeks a Quality Program Coordinator to support planning, coordination, and evaluation of quality improvement initiatives. You will also lead Patient Family Relations, addressing complaints and promoting patient-centered care while ensuring regulatory compliance.

The role involves coordinating multidisciplinary teams, analyzing data, and preparing reports to drive safety and continuous improvement across the hospital.