Quality & Patient Experience Coordinator

Nantucket Cottage Hospital (NCH); Nantucket (MA); On-site; USD 53,000 - 76,000; Full time

Job summary

Nantucket Cottage Hospital seeks a Quality Program Coordinator to plan, coordinate, and evaluate quality improvement initiatives while ensuring regulatory compliance. The role also leads Patient Family Relations, addressing complaints and promoting patient-centered care and safety.

You will work with clinical and administrative teams to enhance care quality, safety, and operational efficiency, supporting data-driven decision making and continuous improvement efforts.

Qualifications

• Experience in coordinating quality improvement projects within healthcare settings.
• Familiarity with regulatory requirements and accreditation standards.
• Ability to communicate with patients, families, and leadership and to manage multiple projects.

Responsibilities

• Assist in planning and executing quality improvement projects and coordinate activities.
• Monitor timelines and deliverables; address issues or delays.
• Collect, organize, and analyze data for reports and dashboards.

Skills

Quality improvement

Project coordination

Data analysis

Regulatory compliance

Patient relations

Education

High School Diploma

Associate's Degree (Related Field)

Bachelor's Degree (Related Field)

Tools

Microsoft Project

Trello

Excel / EHR systems

Job description

Nantucket Cottage Hospital seeks a Quality Program Coordinator to plan, coordinate, and evaluate quality improvement initiatives while ensuring regulatory compliance. The role also leads Patient Family Relations, addressing complaints and promoting patient-centered care and safety.

You will work with clinical and administrative teams to enhance care quality, safety, and operational efficiency, supporting data-driven decision making and continuous improvement efforts.