Quality Programs & Patient Relations Coordinator

massgeneralbrigham; Nantucket (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Mass General Brigham's Nantucket Cottage Hospital seeks a Quality Program Coordinator to support planning, coordination, and evaluation of quality improvement initiatives while serving as the Patient Family Relations lead, addressing complaints, and promoting patient-centered care and safety.

The role requires collaboration with clinical and administrative teams to enhance care quality, safety, and operational efficiency, ensuring regulatory compliance and continuous improvement.

Qualifications

• Knowledge of healthcare quality measures, regulatory requirements, and accreditation standards.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.

Responsibilities

• Assists in planning and execution of quality improvement projects, coordinating meetings, agendas, and documentation.
• Monitors progress against timelines, addressing delays.
• Collects and analyzes data related to quality measures and performance; supports reports and presentations.

Skills

Healthcare quality measures

Regulatory compliance

Organizational skills

Interpersonal skills

Education

High School Diploma or equivalent

Associate's Degree in related field

Bachelor's Degree in related field

Job description

Mass General Brigham's Nantucket Cottage Hospital seeks a Quality Program Coordinator to support planning, coordination, and evaluation of quality improvement initiatives while serving as the Patient Family Relations lead, addressing complaints, and promoting patient-centered care and safety.

The role requires collaboration with clinical and administrative teams to enhance care quality, safety, and operational efficiency, ensuring regulatory compliance and continuous improvement.