Impactful Patient Experience & Quality Coordinator

Blue Mountain Hospital District; Oregon, Northern (WI, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Blue Mountain Hospital District is seeking a Quality & Patient Experience Coordinator to support the Quality Department with data collection, reporting and improvement initiatives. You will coordinate patient experience programs, manage complaints, and help ensure survey readiness across hospital and rural clinic settings.

The role emphasizes data validation, dashboard preparation, and collaboration with department leaders to drive service improvements while maintaining confidentiality and

Qualifications

• High school diploma or equivalent required.
• Experience with healthcare quality reporting and patient experience programs or equivalent.
• Strong communication, organization, and analytical skills.
• Experience with Microsoft Office and electronic health records.

Responsibilities

• Coordinate the Patient Experience Program for the hospital and Rural Health Clinic.
• Serve as the primary contact for compliments, concerns, and routine complaints.
• Coordinate complaint investigations with department leaders.
• Escalate grievances to the Quality Manager and/or Risk & Compliance Officer.
• Maintain complaint and compliment database.
• Analyze trends and support service recovery initiatives.
• Monitor patient satisfaction data (Press Ganey, HCAHPS, ED, and clinic).
• Prepare patient experience dashboards for review.
• Work with departments on improvement plans.
• Assist with MBQIP, eCQM, Promoting Interoperability, and clinic quality reporting.
• Validate quality data prior to submission.
• Perform chart audits and data abstraction.
• Prepare dashboards and reports for Quality Manager review.
• Support QAPI initiatives and improvement projects.
• Maintain documentation supporting quality reporting and survey readiness.

Skills

Strong communication

Organizational skills

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Health Records

Job description

Blue Mountain Hospital District is seeking a Quality & Patient Experience Coordinator to support the Quality Department with data collection, reporting and improvement initiatives. You will coordinate patient experience programs, manage complaints, and help ensure survey readiness across hospital and rural clinic settings.

The role emphasizes data validation, dashboard preparation, and collaboration with department leaders to drive service improvements while maintaining confidentiality and