Quality Improvement Manager (Hybrid)

Sevita; Worcester (MA); Hybrid; USD 90,000 - 95,000; Full time

Benefits offered by this job

Hybrid work schedule

Mileage reimbursement

Medical, dental, and vision benefits

401(k) retirement plan with company—?M

PTO beginning on your first day

Paid holidays for full-time employees

Employee referral bonuses

Employee discount program with access

Job summary

Sevita's MentOR Adult Day Health program in Worcester is hiring a Quality Improvement Manager (Hybrid). The RN is responsible for clinical quality, compliance, and continuous improvement across Worcester and Springfield centers.

Travel between sites is required with mileage reimbursement; remote work 1–2 days weekly. The role emphasizes leading QA initiatives, data analysis, regulatory preparation, staff education, and cross-functional collaboration to ensure high-quality, person-centered care

Qualifications

• RN license required.
• 3–5 years of clinical, quality improvement, healthcare, or regulatory experience.
• Multi-site healthcare management or leadership experience preferred.
• Experience with state healthcare regulations and/or regulatory survey processes preferred.
• Experience with quality improvement, compliance, risk management, or incident management preferred.

Responsibilities

• Serve as a clinical quality resource for the Adult Day Health team across multiple locations.
• Lead and support continuous quality improvement initiatives and develop strategies to improve clinical outcomes and service quality.
• Analyze quality, incident, and performance data to identify trends, risks, and opportunities for improvement.
• Partner with center and operational leadership to develop, implement, and monitor corrective action and quality improvement plans.
• Oversee incident management processes, including reviewing and trending incidents and supporting follow-up on critical events.
• Conduct and/or review internal investigations, including incidents involving allegations of abuse or neglect.
• Support compliance with state and federal regulations, organizational standards, contractual requirements, and accreditation standards.
• Prepare for and participate in regulatory surveys, audits, and quality reviews.
• Provide education, training, coaching, and technical assistance to clinical and operational teams.
• Collaborate with leadership to strengthen safety, risk management, customer engagement, and service excellence.
• Monitor the effectiveness of quality improvement initiatives and communicate findings and recommendations to leadership.
• Provide leadership and support to assigned quality staff.

Skills

RN license

Travel between sites

Spanish language skills

Analytical skills

Communication skills

Job description

MENTOR Adult Day Health, a member of the Sevita family, provides day programs for elders with complex medical or rehabilitative needs. This allows seniors to obtain quality healthcare while remaining active and involved in the community and continuing to live in their own homes. Our programs are staffed with qualified, experienced licensed nurses and caregivers who are trained to provide individual assistance to each person we serve.

Quality Improvement Manager (Hybrid) | Adult Day Health

RN required for this role. Spanish language skills are a plus, but not required.

As the Quality Improvement Manager, you will play an essential role in supporting clinical quality, compliance, and continuous improvement across our Worcester and Springfield Adult Day Health Centers. Serving as a key clinical resource to the Adult Day Health team, you will partner with clinical and operational leadership to identify opportunities for improvement, monitor outcomes, manage risk, and ensure high-quality, compliant services for the individuals we serve.

This is a hybrid position requiring approximately 3–4 days of travel between our Worcester and Springfield centers and 1–2 days working remotely. Mileage reimbursement is provided.

Why Join Our Team?

• Competitive Salary: $90,000–$95,000 + 10% annual incentive opportunity
• Hybrid work schedule
• Monday–Friday Dayshift Schedule
• No weekends, no evenings, no mandates
• Mileage reimbursement for travel between centers
• Medical, dental, and vision benefits
• 401(k) retirement plan with company match
• PTO beginning on your first day
• Paid holidays for full-time employees
• Employee referral bonuses
• Employee discount program with access to 30,000+ discounts

Key Responsibilities

• Serve as a clinical quality resource for the Adult Day Health team across multiple locations
• Lead and support continuous quality improvement initiatives and develop strategies to improve clinical outcomes and service quality
• Analyze quality, incident, and performance data to identify trends, risks, and opportunities for improvement
• Partner with center and operational leadership to develop, implement, and monitor corrective action and quality improvement plans
• Oversee incident management processes, including reviewing and trending incidents and supporting follow-up on critical events
• Conduct and/or review internal investigations, including incidents involving allegations of abuse or neglect
• Support compliance with state and federal regulations, organizational standards, contractual requirements, and accreditation standards
• Prepare for and participate in regulatory surveys, audits, and quality reviews
• Provide education, training, coaching, and technical assistance to clinical and operational teams
• Collaborate with leadership to strengthen safety, risk management, customer engagement, and service excellence
• Monitor the effectiveness of quality improvement initiatives and communicate findings and recommendations to leadership
• Provide leadership and support to assigned quality staff

Qualifications

• Active Registered Nurse (RN) license required
• 3–5 years of clinical, quality improvement, healthcare, or regulatory experience
• Multi-site healthcare management or leadership experience strongly preferred
• Experience working with state healthcare regulations and/or regulatory survey processes preferred
• Experience with quality improvement, compliance, risk management, or incident management preferred
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to travel between the Worcester and Springfield centers as needed
• Spanish language skills are a plus, but not required
• Commitment to the organization’s mission and values

Join our team and help advance quality, safety, and person-centered care across our Adult Day Health programs. Your clinical expertise and leadership will help ensure participants receive the highest quality services while supporting our teams in achieving meaningful outcomes.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law