Quality Engineer: Customer Quality & Process Improvement

Kelly Services

Orwell Township (OH)

On-site

USD 85,000 - 95,000

Full time

7 days ago

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Job summary

Kelly Services is seeking a Quality Engineer to support the Quality Management System and quality performance for assigned manufacturing areas, work centers, and product families. This role focuses on customer quality, complaint resolution, root cause analysis, corrective actions, non-conforming material, process improvement, and new product/process qualification.

You will work closely with Manufacturing, Engineering, Operations, Sales, and Quality leadership to improve customer satisfaction,

Qualifications

Bachelor’s degree in Engineering, Quality, Manufacturing, Industrial Engineering, or a related technical discipline preferred.
Strong experience with customer complaints, root cause analysis, corrective actions, and 8D problem solving.
Working knowledge of ISO-based Quality Management Systems.
Experience supporting internal audits and manufacturing process audits.
Experience with non-conforming material and MRB processes.
Understanding of FMEA, Control Plans, SPC, MSA, PPAP, and other quality core tools.
Experience analyzing manufacturing and quality data to identify trends and improvement opportunities.
Working knowledge of ERP systems such as SAP or similar manufacturing ERP platforms.
Strong problem-solving and analytical skills.
Ability to develop clear process documentation, procedures, and quality records.
Strong written and verbal communication skills.
Ability to work effectively within cross-functional teams and manage complex quality issues.
Comfortable communicating with production operators, supervisors, engineers, plant leadership, corporate quality teams, and customers.

Responsibilities

Manage and investigate customer quality complaints from notification through final resolution.
Coordinate customer complaint activities using CRM and quality tracking systems.
Lead and complete 8D investigations and corrective action reports within required customer timelines.
Perform root cause analysis and develop effective containment, corrective, and preventive actions.
Work cross-functionally with Engineering, Manufacturing, Sales, and Operations to resolve customer quality concerns.
Monitor customer quality metrics, including complaint trends, response time, and PPM performance.
Identify recurring or systemic quality issues and recommend continuous improvement initiatives.
Serve as an internal voice of the customer regarding product quality and performance.
Facilitate structured problem-solving activities for internal and external quality issues.
Utilize appropriate root cause analysis tools to determine the source of product and process failures.