Process Excellence Lead - Drive Efficiency & Change

Kelly; United States; On-site; USD 51,000 - 68,000; Full time

Job summary

Kelly Services is seeking a Process Excellence Representative to drive process improvement initiatives and enhance operational efficiency. You will analyze data, collaborate with cross-functional teams, and maintain comprehensive process documentation to support continuous improvement.

You will lead and train teams on new processes, monitor KPIs, and ensure adherence to best practices within a dynamic, fast-paced environment. Strong communication and organizational skills are essential.

Qualifications

• Knowledge of process mapping and flowcharting tools (e.g., Visio, Lucidchart).
• Lean Six Sigma methodologies and tools for process improvement.
• Experience with data analysis tools (Excel, SQL) to identify process inefficiencies.
• Familiarity with project management software (Jira, Asana) for tracking process improvement initiatives.
• Understanding of regulatory compliance and quality management systems (ISO 9001).
• Strong analytical and problem-solving skills to identify and address process inefficiencies.
• Excellent communication skills to collaborate with cross-functional teams and stakeholders.
• Ability to lead process improvement projects and drive change management initiatives.
• Detail-oriented with a focus on accuracy and quality in process documentation.
• Adaptability to work in a dynamic environment and manage multiple priorities.

Responsibilities

• Developing and implementing process improvement initiatives to enhance operational efficiency and service delivery.
• Conducting data analysis to identify trends, bottlenecks, and areas for improvement within service delivery processes.
• Collaborating with cross-functional teams to design and execute process optimization strategies that align with organizational goals.
• Creating and maintaining documentation of process flows, standard operating procedures, and best practices.
• Monitoring KPIs to evaluate the effectiveness of changes and make data-driven decisions.
• Facilitating training sessions and workshops to upskill staff on new processes and tools.
• Process instructions and updating current work instructions.
• Drafting missing work instructions and supporting project activities.
• Monitoring and documenting task updates in Smartsheet; highlighting risks.
• Potentially facilitate reporting out of Smartsheet; training provided.
• Project hyper-care activities and monitoring closure of issues.
• Data clean-up and updating Beeline assignments with correct data.
• Engaging with the program team and taxonomy management.
• Monitoring annual reporting to assess new/removal of job titles.

Skills

Process mapping

Lean Six Sigma

Data analysis

Project management tools

Regulatory compliance

Analytical thinking

Communication

Change management

Documentation

Attention to detail

Tools

Visio

Lucidchart

Excel

SQL

Jira

Asana

Job description

Kelly Services is seeking a Process Excellence Representative to drive process improvement initiatives and enhance operational efficiency. You will analyze data, collaborate with cross-functional teams, and maintain comprehensive process documentation to support continuous improvement.

You will lead and train teams on new processes, monitor KPIs, and ensure adherence to best practices within a dynamic, fast-paced environment. Strong communication and organizational skills are essential.