Quality-Driven Communications Coordinator

Sedgwick Claims Management Services Ltd; Indianapolis, Northern (IN, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Sedgwick Claims Management Services Ltd in Indianapolis, IN is seeking a Communications Coordinator to ensure accuracy, compliance with quality standards, and on-time delivery of daily client services projects. You will conduct quality checks, proofread materials, and coordinate internal communications across platforms to support client readiness.

The role requires 2+ years QA-related experience or equivalent education, a focus on detail, and proficiency with Microsoft Office and SharePoint.

Qualifications

• Quality Assurance experience preferred.
• Education in Communications, Business Administration, or Operations Management preferred.
• 2+ years of relevant experience or equivalent education.
• Proficiency in Microsoft Office required; SharePoint experience preferred.
• Familiarity with quality standards (e.g., CFR, ISO 9001).
• Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Conduct quality checks on communication materials and fulfillment packages to ensure they meet established standards.
• Review and proofread materials for accuracy, branding, and messaging consistency.
• Coordinate internal communications across multiple platforms.
• Maintain records of audits, approvals, and quality checks.
• Monitor shared inboxes and ensure timely responses.
• Track daily operational tasks and follow up to ensure completion.
• Collaborate with cross-functional teams to meet deadlines and improve processes.
• Participate in brainstorming sessions and team meetings to support project success.

Skills

Excellent written and verbal comms

Strong organizational skills

Time management

Education

Quality Assurance education or equivalent

Associate's or Bachelor's degree in Communications

Business Administration

Operations Management

Tools

Microsoft Office

SharePoint

Job description

Sedgwick Claims Management Services Ltd in Indianapolis, IN is seeking a Communications Coordinator to ensure accuracy, compliance with quality standards, and on-time delivery of daily client services projects. You will conduct quality checks, proofread materials, and coordinate internal communications across platforms to support client readiness.

The role requires 2+ years QA-related experience or equivalent education, a focus on detail, and proficiency with Microsoft Office and SharePoint.