Quality Assurance & Data Integrity Specialist

Sedgwick; Georgia; On-site; USD 60,000 - 85,000; Full time

Job summary

Sedgwick is seeking a Quality Assurance Specialist to assess, promote, and confirm data quality and performance of investigative service partners and internal resources by performing quality audits of case files and client records to ensure accurate, compliant service delivery.

You will partner with stakeholders to ensure all required data elements are captured in the CRM, compile audit results for management reviews, and support the organization’s quality programs and reporting.

Qualifications

• Bachelor's degree preferred.
• Four (4) years of investigative experience or equivalent combination of education and experience required.
• PC literate, including Microsoft Office products.
• Oral and written communication skills are essential.
• Analytical and interpretive skills are required.

Responsibilities

• Assesses performance of internal, client or vendor case files or records for accuracy, consistency and compliance.
• Identifies trends and opportunities for increased service efficiency and quality.
• Works with stakeholders to ensure all required data elements are captured in the CRM system.
• Compiles audit results and submits to manager for review.
• Provides audit results for quarterly stewardship reports.
• Monitors action items logs and project plans with stakeholders.
• Updates vendor resources to mapping program.

Skills

Oral & written communication

MS Office

Analytical skills

Organizational skills

Independent or team work

Performance competencies

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

Sedgwick is seeking a Quality Assurance Specialist to assess, promote, and confirm data quality and performance of investigative service partners and internal resources by performing quality audits of case files and client records to ensure accurate, compliant service delivery.

You will partner with stakeholders to ensure all required data elements are captured in the CRM, compile audit results for management reviews, and support the organization’s quality programs and reporting.