Communications Coordinator

Sedgwick Claims Management Services Ltd; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Sedgwick is seeking a Communications Coordinator to help ensure accuracy and on-time delivery of daily client service projects involving kit fulfillment and communication materials.

The role requires reviewing materials for accuracy, branding, and messaging, coordinating internal communications, and maintaining audit records in a fast-paced corporate environment. Strong attention to detail and teamwork are essential for success.

Qualifications

• 2+ years of relevant experience in quality assurance or communications.
• Bachelor’s degree in Communications, Business, or Operations-related field preferred.
• Experience in corporate/office environments recommended.
• Familiarity with CFR/ISO 9001 quality standards.

Responsibilities

• Conduct quality checks on communication materials and fulfillment packages to ensure standards are met.
• Review and proofread materials for accuracy, branding, and messaging consistency.
• Coordinate internal communications across multiple platforms.
• Maintain records of audits, approvals, and quality checks.
• Monitor shared inboxes and ensure timely responses (including Sedgwick communications).
• Track daily operational tasks and follow up to ensure completion.
• Collaborate with cross-functional teams to meet deadlines and improve processes.
• Participate in brainstorming sessions and team meetings to support project success.

Skills

Quality Assurance

Written Communication

Verbal Communication

Organizational Skills

Time Management

Auditing Knowledge

Independent Work

Collaboration

Education

Associate’s or Bachelor’s degree in Communications, Business Administration, Operations Management

Tools

Microsoft Office

SharePoint

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Communications Coordinator

Primary Purpose of the Role

Ensure accuracy, compliance with quality standards, and on-time delivery of daily client service projects involving kit fulfillment and communication materials.

Key Responsibilities

• Conduct quality checks on communication materials and fulfillment packages to ensure they meet established standards.
• Review and proofread materials for accuracy, branding, and messaging consistency.
• Coordinate internal communications across multiple platforms.
• Maintain records of audits, approvals, and quality checks.
• Monitor shared inboxes and ensure timely responses (including Sedgwick communications).
• Track daily operational tasks and follow up to ensure completion.
• Collaborate with cross-functional teams to meet deadlines and improve processes.
• Participate in brainstorming sessions and team meetings to support project success.

Qualifications

• Quality Assurance experience preferred.
• Educational background: Quality Assurance, Associate’s or Bachelor’s degree in Communications, Business Administration, Operations Management preferred.
• Experience: 2+ years of relevant experience or equivalent education.
• Corporate/Office environment experience preferred.
• Proficiency in Microsoft Office required; SharePoint experience preferred.
• Familiarity with quality standards (e.g., CFR, ISO 9001).
• Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.

Skills

• Excellent written and verbal communication.
• Strong organizational and time management skills.
• Knowledge of quality assurance practices and process auditing.
• Ability to work independently and collaboratively.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.

The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.